Freeper month
$0/month
- For teams just getting started with customer service
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Hiver is an AI-native omnichannel customer service platform offering Hiver Omni (standalone web app) and Hiver in Gmail (Chrome extension). It unifies email, chat, Slack, voice, SMS, and socials, with AI Agents and AI Copilot for 10,000+ teams.
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Short answers to the questions buyers and builders commonly ask about Hiver. Each answer cites the shared ledger below, where every source is listed once.
Agentic omnichannel customer service platform for complex, high-stakes support · AI Agents that execute multi-step, cross-system actions; AI Copilot for drafting replies; · AI sentiment analysis that tracks how a conversation shifts across its full life, not just · AI Tasks that analyze incoming conversations, categorize by issue type and urgency, and ro
Hiver is an AI-native omnichannel customer service platform built for complex, high-stakes support
More than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Games · Support, Success, Finance, and HR teams; businesses of all sizes from startups to enterpri
More than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Games, trust Hiver to deliver support that wins customers for life.
API call capability lets agents trigger external actions directly from within a Hiver conv
API call capability — For workflows that don't fit a standard integration, agents can trigger external actions directly from within the conversation.
Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API · Jira — linked Jira tickets can be created directly from a Hiver conversation, with status · Salesforce — account health, renewal timeline, revenue, and contact history surface alongs · HubSpot — pulls the full account picture including renewal dates, health scores, and conta
Connect Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API.
SaaS subscription model with no IT or outside consultants required
Most teams are up and running in minutes, without IT or outside consultants.
AI guardrails with explicit hand-off rules, observability of AI actions, and continuous fe
Guardrails Decide when AI steps in, when it should hand off and set the bar for what needs human review.
This profile connects the jobs Hiver is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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Hiver: Agentic Omnichannel Customer Service Platform
Legal name is Hiver Inc. · Described as an AI-native omnichannel customer service platform built for complex, high-st · Trusted by more than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Game
Hiver Inc.
Agentic omnichannel customer service platform for complex, high-stakes support
More than 10,000 teams, including Flexport, Gusto, Ping Identity, and Epic Games
Support, Success, Finance, and HR teams; businesses of all sizes from startups to enterprises
Two products: Hiver Omni (omnichannel helpdesk) and Hiver in Gmail (Gmail-based helpdesk)
Email, chat, Slack, voice, SMS, socials, and WhatsApp unified into one workspace
Salesforce, Shopify, NetSuite, and 10,000+ tools through native connectors, MCP, and API
AI Agents that execute multi-step, cross-system actions; AI Copilot for drafting replies; AI Insights for analytics; AI QA for response grading
Hiver Omni runs on Web; Hiver in Gmail runs on Web and Chrome
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Hiver. They may complement it rather than replace it, and are not presented as integrations or endorsements.
SaaS subscription model with no IT or outside consultants required
AI guardrails with explicit hand-off rules, observability of AI actions, and continuous feedback loop
Hiver
customer support helpdesk
AI sentiment analysis that tracks how a conversation shifts across its full life, not just its current state
AI Tasks that analyze incoming conversations, categorize by issue type and urgency, and route to the right agent
Account Intelligence surfaces sentiment trends, full account timeline, and CX score trends directly in the ticket view
Conversation history, internal notes, and full account-level context travel with the ticket during escalations and @mentions
Jira — linked Jira tickets can be created directly from a Hiver conversation, with status changes syncing back in real time
Salesforce — account health, renewal timeline, revenue, and contact history surface alongside the conversation, and case updates sync automatically
HubSpot — pulls the full account picture including renewal dates, health scores, and contact history
Slack — agents can send messages directly from Hiver and the conversation history is logged back under the same ticket
NetSuite — AI Tasks can automatically fetch a customer's invoice details from NetSuite and surface them alongside the conversation
API call capability lets agents trigger external actions directly from within a Hiver conversation for workflows that don't fit a standard integration
Legal entity: Hiver Inc. · Type: AI-native agentic omnichannel customer service platform (SaaS) · Two products: Hiver Omni (standalone web-based) and Hiver in Gmail (Chrome extension insid
Agentic omnichannel customer service platform
Web-based SaaS; Hiver Omni runs in the cloud, Hiver in Gmail runs as a Chrome extension inside Gmail
Hiver Omni Free | $0/month | For teams just getting started with customer service
Hiver Omni Growth | $25/month | AI Agents, AI Copilot, omnichannel (email, chat, self-service), shared inbox, 24x7 support, rule-based automations
Hiver Omni Pro | $55/month | Adds Customer Portal, Slack channels, SLAs, CSAT surveys, advanced analytics, premium integrations, and API access
Hiver Omni Elite | $85/month | Adds AI QA, AI Insights, Customer Intelligence, skill-based routing, Custom Objects, SSO, HIPAA handling, and custom roles
Hiver, Inc.
Agentic AI customer service platform with AI Agents that resolve complex requests end to end
SaaS Product (cloud-hosted) and Browser Extension
Two products: Hiver Omni (standalone web-based omnichannel platform) and Hiver in Gmail (helpdesk inside Google Workspace)
Cloud-hosted SaaS, email-agnostic; works with Gmail, Outlook, and other providers
Email, chat, Slack, voice, SMS, and social channels
1,000+ integrations including native connectors for Salesforce, Jira, Slack, HubSpot, NetSuite, Shopify, Asana, Okta, QuickBooks, Aircall, WhatsApp
