Block of 30 Datasources (Enterprise+ Only)per month
$399/Month
- block of 30 datasources limited to Enterprise+ tier
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Start here for the decision-making essentials: what ConnectWise does, who it is for, how it is accessed, and the first-party sources behind this profile.
$399/Month
ConnectWise is an IT management platform for Managed Service Providers offering customer support capabilities including help desk services, AI Agents for support, CSAT feedback via SmileBack, and centralized ticketing through ConnectWise PSA.
Read-only public captures of ConnectWise’s homepage. Screenshots are dated, never live embeds, and open full-screen.
Short answers to the questions buyers and builders commonly ask about ConnectWise. Each answer cites the shared ledger below, where every source is listed once.
Role-based permissions and customizable Knowledge Base templates · Built-in artificial intelligence, robotic process automation, and machine learning · Remote access and support, RMM, PSA, BDR, NOC, SOC, and SIEM under a single pane of glass · AI Agents tailored for SOC, IT support, endpoint management, service delivery, accounting,
Add definition and boundaries to those jobs with role-based permissions.
Managed Service Providers (MSPs) · IT solution providers (TSPs/MSPs) supporting millions of small and midsized businesses (SM · Managed services providers (MSPs) · Technology Solution Providers (TSPs)
Empower your MSP with all-in-one tools: RMM, UMM, SOC, NOC, and Cybersecurity.
Service Desk Ticketing - streamline support and unify ticket workflows · Cloud and On-Prem Backup - business continuity, rapid recovery, and cloud migrations · Cybersecurity Management — 24/7 threat detection monitoring, incident response, and securi · Unified Monitoring and Management — ticket management, RMM, BDR, and 24/7 NOC support for
Service Desk Ticketing Streamline support, unify ticket workflows, and accelerate resolution times with centralized service management on ConnectWise PSA.
Custom quote-based pricing; no public monthly price is published · SmileBack subscription price is based on total number of agents receiving feedback and aut · Custom quote-based pricing (no standard monthly plan listed)
Get a custom quote or request pricing for your tailored solution.
Documentation (formerly ITBoost) links critical information across companies, contacts, an · Open APIs allow extensibility and flexibility for partners needing custom integrations · WisePay integrates with ConnectWise PSA, Datto Autotask PSA, QuickBooks Online, and Xero · SmileBack integrates with helpdesk platforms
Documentation (formerly ITBoost) links your critical information together across companies, contacts, and assets so your team can deliver seamless customer experiences from a single-pane-of-glass view.
This profile connects the jobs ConnectWise is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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HTTP 200 verified twice
IT Management Software - ITSM & MSP Solutions | ConnectWise
Company name: ConnectWise, LLC · Application type: IT Management Software - ITSM & MSP Solutions · Audience: Managed Service Providers (MSPs)
ConnectWise, LLC
IT Management Software - ITSM & MSP Solutions
Managed Service Providers (MSPs)
All-in-one platform including RMM, UMM, SOC, NOC, and Cybersecurity tools
Service Desk Ticketing - streamline support and unify ticket workflows
Cloud and On-Prem Backup - business continuity, rapid recovery, and cloud migrations
Cloud and On-Premises
Cybersecurity (alongside SOC and NOC offerings)
Documentation (formerly ITBoost) links critical information across companies, contacts, and assets into a single-pane-of-glass view
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with ConnectWise. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Role-based permissions and customizable Knowledge Base templates
ConnectWise Home partner application for launching products, paying invoices, and submitting support tickets
English
World's leading software company dedicated to the success of IT solution providers (TSPs)
IT solution providers (TSPs/MSPs) supporting millions of small and midsized businesses (SMBs) globally
Over 40 years of commitment to partner success
The ConnectWise Platform — industry's first true TSP platform, a unified modern platform with open APIs, AI, RPA, and ML capabilities
Open APIs allow extensibility and flexibility for partners needing custom integrations
Built-in artificial intelligence, robotic process automation, and machine learning
Cybersecurity Management — 24/7 threat detection monitoring, incident response, and security risk assessment for TSPs to protect client assets
Unified Monitoring and Management — ticket management, RMM, BDR, and 24/7 NOC support for backup and disaster recovery
Business Management — PSA, quote and proposal tools, sales and marketing tools, data and report aggregation, and IT documentation
Integrated Expert Services — NOC, SOC, incident response, dedicated technicians, help desk services, and strategic consulting
Security Trust & Compliance Center with vulnerability reporting via GitHub Disclosure Repository, help@connectwise.com, and 1-888-WISE911
Configure, Price, Quote (CPQ) software that automates quote/proposal creation with API-based integration into CRM and PSA systems
Remote access and support, RMM, PSA, BDR, NOC, SOC, and SIEM under a single pane of glass
AI Agents tailored for SOC, IT support, endpoint management, service delivery, accounting, compliance, and customer support
All-in-one IT management for managed services providers under a single pane of glass
Managed services providers (MSPs)
Technology Solution Providers (TSPs)
ConnectWise Platform
All-in-One IT Management / MSP Platform
Custom quote-based pricing; no public monthly price is published
Partners using ConnectWise AI Agents gain up to 30% more capacity while reducing escalations as much as 80+%
ConnectWise
WisePay is a startup acquired by ConnectWise in 2023
WisePay automates the entire invoice lifecycle from creation to payment reconciliation
WisePay integrates with ConnectWise PSA, Datto Autotask PSA, QuickBooks Online, and Xero
