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Virtual Event AI in CX summit: From proof of concept to proof of value in regulated industries Register now The most used AI-powered customer engagement platform for regulated industries Where Trust Meets Outcomes We blend human judgment with automation and AI so customers reach the right outcome faster while you reduce costs, grow revenue, and […]
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Short answers to the questions buyers and builders commonly ask about Aivo. Each answer cites the shared ledger below, where every source is listed once.
AI-powered customer engagement platform combining AI, scheduling, and knowledge to automat · Workflow-driven agentic AI for customer agents that resolves issues, executes transactions · AI Voice Agents that resolve account inquiries, scheduling, and transactions in natural co · Over 20 years of customer engagement experience with 600+ active customers
Engageware keeps customers and teams in one continuous journey by connecting AI, scheduling, and knowledge.
Regulated organizations in financial services, telecom, and insurance · Regulated industries including top 50 banks (Trusted by 25% of the Top 50 Banks in the Ame · Leading brands tackling customer engagement challenges
Our team knows financial services, telecom, and insurance inside and out.
Customer engagement, appointment scheduling, and compliant self-service for regulated indu · Voice agents for account inquiries, billing/service questions, self-service transactions, · Automated card delivery on WhatsApp for banking (Banco Comafi case study) · AI-powered customer experience for retail and ecommerce
Whether you're beginning with compliant knowledge retrieval or moving toward fully orchestrated agentic workflows, Engageware aligns with your AI maturity and regulatory requirements.
Pre-built integrations for CRM, CCaaS, core banking systems, ERP, billing, document manage · Native integrations with Salesforce, Zendesk, and Genesys · SIP transfer integration compatible with Cisco, Avaya, Genesys, and RingCentral; connects · WhatsApp Business integration
Connect Salesforce, Zendesk, Genesys, core banking systems, and business apps. Native integrations plus custom API connections
In-house stack (Flow Designer, in-house telephony, real-time Auto-QA); most customers go l · Remote-first with offices in Tewksbury, MA and Portsmouth, NH; remote employees across 17
Most customers go live with their first voice workflow in 4 to 6 weeks.
In-transit and at-rest encryption (TLS 1.2+ and AES-256), GDPR/CCPA/PDPA/LGPD compliance, · SOC 2 | HIPAA | GDPR | PCI DSS certified; configurable PII redaction; 90-day default reten
We comply with data privacy standards such as GDPR, CCPA, and the PDPA. In-transit and at-rest encryption using secure protocols and ciphers are enforced.
This profile connects the jobs Aivo is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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Homepage | Engageware
Aivo is a subsidiary brand of Engageware · AI-powered customer engagement platform for regulated industries · Workflow-driven agentic AI that resolves issues, executes transactions, and schedules appo
Engageware
AI-powered customer engagement platform combining AI, scheduling, and knowledge to automate customer conversations, execute transactions, and schedule appointments
Workflow-driven agentic AI for customer agents that resolves issues, executes transactions, schedules appointments across channels, and escalates to specialists with complete context
Customer engagement, appointment scheduling, and compliant self-service for regulated industries
Regulated organizations in financial services, telecom, and insurance
Cloud SaaS delivered on AWS with multi-availability-zone high-availability architecture, EDR endpoint protection, and network segregation
Pre-built integrations for CRM, CCaaS, core banking systems, ERP, billing, document management, and payment gateways, plus custom API connectors
Native integrations with Salesforce, Zendesk, and Genesys
SOC 2 compliant with strict adherence to SOC 2 standards including data encryption, access management, and 24/7 system monitoring
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
Engageware introduced Voice Agents, a new capability that handles real phone interactions end to end rather than only managing the call.
View source [5]Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Aivo. They may complement it rather than replace it, and are not presented as integrations or endorsements.
ISO/IEC 27001:2022 certified, covering all Engageware products and operations
In-transit and at-rest encryption (TLS 1.2+ and AES-256), GDPR/CCPA/PDPA/LGPD compliance, SAML-based SSO, RBAC with MFA, and annual third-party application penetration testing
Engageware (parent company; Aivo operates as a subsidiary brand)
Aivo Suite | Connected AI Platform for Regulated Industries
Boston, MA
Reinvent how you engage with customers
Regulated industries including top 50 banks (Trusted by 25% of the Top 50 Banks in the Americas; modernized conversational channels at 11 of the top 50 banks)
AI Voice Agents that resolve account inquiries, scheduling, and transactions in natural conversation with full compliance guardrails
Voice agents for account inquiries, billing/service questions, self-service transactions, voice scheduling, branch and specialist booking, intelligent triage and handoff, lead qualification, and proactive outbound outreach
SOC 2 | HIPAA | GDPR | PCI DSS certified; configurable PII redaction; 90-day default retention with GDPR auto-delete available; every call recorded, transcribed, and speaker-labeled
SIP transfer integration compatible with Cisco, Avaya, Genesys, and RingCentral; connects to banking cores, CRMs, scheduling platforms, fraud engines, and knowledge systems via Studio workflows
In-house stack (Flow Designer, in-house telephony, real-time Auto-QA); most customers go live with first voice workflow in 4 to 6 weeks
SaaS AI-powered customer engagement platform
Formerly TimeTrade SilverCloud; rebranded to Engageware in October 2021
Engageware
2021
Transform customer engagement for leading brands
Tewksbury, MA, USA
Leading brands tackling customer engagement challenges
Over 20 years of customer engagement experience with 600+ active customers
Remote-first with offices in Tewksbury, MA and Portsmouth, NH; remote employees across 17 US states
WhatsApp Business integration
Automated card delivery on WhatsApp for banking (Banco Comafi case study)
AI-powered customer experience for retail and ecommerce
AI in financial services / banking customer service
Conversational AI engine and AI agents with multi-language support (EN, ES, PT)
