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Start here for the decision-making essentials: what Ameyo does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pay-as-you-go payment model designed to reduce CAPEX and scale cost-effectively
Ameyo is an omnichannel contact center and customer engagement platform by Ameyo Pvt Ltd, founded in 2003. It offers on-premise, cloud, and hybrid deployments for sales, service, and collections, trusted by 2,000+ enterprises across 60+ countries.
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Short answers to the questions buyers and builders commonly ask about Ameyo. Each answer cites the shared ledger below, where every source is listed once.
Omnichannel Contact Center Capabilities · Omnichannel ticketing via Phone, Email, SMS, Chat, and Social Media channels · Omnichannel contact center software unifying voice, email, social media, chat and other ch · AI-powered sentiment analysis to detect customer intent and emotions and route high-priori
Ameyo Call Center Software offers Omnichannel Contact Center Capabilities.
Startups to Enterprises · Trusted by 2,000+ brands across 60+ countries in BFSI, Edutech, Travel and Hospitality, eC
Solutions for Startups to Enterprises
Customer engagement for Sales, Service, and Collections · WhatsApp-enabled customer service and engagement
Customer Engagement Solutions for Sales, Service & Collections
Pay-as-you-go payment model designed to reduce CAPEX and scale cost-effectively
Ameyo offers a pay-as-you-go payment model to reduce the CAPEX costs and scale in a cost-effective way as per the business requirement.
Official WhatsApp Business API partner · Major CRMs including Salesforce, Zoho, and Microsoft Dynamics · Truecaller for Business Verified ID · Google's Business Messages for conversational marketing
Ameyo, an official WhatsApp API partner, lets you engage with customers seamlessly on WhatsApp
Cloud-based (public and private cloud) and on-premise deployment options available
Ameyo offers Cloud-based Call Centre Software (public & private cloud) that brings high-end security to your call center operations.
This profile connects the jobs Ameyo is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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Call Center Software | Call Center Solution | Helpdesk Software - Ameyo
Ameyo Call Center Software offers Omnichannel Contact Center Capabilities · Solutions for Startups to Enterprises · Customer Engagement Solutions for Sales, Service & Collections
Omnichannel Contact Center Capabilities
Startups to Enterprises
Customer engagement for Sales, Service, and Collections
Ameyo XTRM by Exotel, a CCaaS solution powered with conversational AI
Official WhatsApp Business API partner
Major CRMs including Salesforce, Zoho, and Microsoft Dynamics
Truecaller for Business Verified ID
Google's Business Messages for conversational marketing
PCI DSS compliant across India, Africa, APAC, and Middle East; certified with ISO/IEC 27018 and ISO-27001
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
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These tools share a workflow, capability or audience with Ameyo. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Omnichannel ticketing via Phone, Email, SMS, Chat, and Social Media channels
Trusted by 2000+ enterprises across 60+ countries with 18+ years of experience
Ameyo Pvt Ltd
Omnichannel contact center software unifying voice, email, social media, chat and other channels on a single agent desktop
Cloud-based (public and private cloud) and on-premise deployment options available
PCI DSS compliant and ISO 27001 & ISO 27018 certified
Annual ISO/IEC 27001 certification; periodic VAPT certification by an independent IT Security Agency; adherence to CVSS
Native integration with leading CRM and third-party applications; supports custom integrations via APIs for home-grown CRMs and workforce management systems
24/7 local support delivered through regional partners
Trusted by 2,000+ brands across 60+ countries in BFSI, Edutech, Travel and Hospitality, eCommerce, Healthcare, Aviation and more
Pay-as-you-go payment model designed to reduce CAPEX and scale cost-effectively
Supports Email, Webchat, SMS, Mobile App, Social Media (Facebook, Twitter, Instagram) and Social Messenger (Facebook Messenger, Twitter Messenger, WhatsApp)
AI-powered sentiment analysis to detect customer intent and emotions and route high-priority cases to skilled live agents
Customer experience and contact center solution provider
WhatsApp-enabled customer service and engagement
Integrates with WhatsApp Business API to enable two-way customer communication
Supported on Android, iOS, and Windows for end-user chat initiation with support agents
Integrates with third-party or in-house CRM applications to map WhatsApp interaction data
Omnichannel ticketing that auto-routes WhatsApp chats to agents with customer interaction history
Bring Your Own Bot (BYOB) or Ameyo's Bot with intent-based conversational AI for first-level query resolution
Rich media messaging support including text, invoice PDF, account statements, shipping details, videos, GIFs, and live location
Pre-defined message templates compliant with WhatsApp guidelines to reduce average handling time
Also accepts customer conversations from Google's Business Messages with auto-generated tickets
Real-time supervisor monitoring of chat sessions, active agents on the queue, and campaigns
Computer Telephony Integration (CTI) with CRM, described as a zero-code approach
Omnichannel contact center capabilities with contact center and helpdesk software · Customer Engagement Solutions for Sales, Service and Collections · On-premise, Cloud, and Hybrid deployment options
Customer engagement for Sales, Service & Collections
On-premise, Cloud, and Hybrid deployment options
