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Customer support · Tool

Channel Talk

Researched

Channel Talk is an all-in-one customer support platform featuring AI Agent ALF, which automatically resolves over 80% of customer conversations. It combines live chat, calls, marketing, team collaboration, and developer APIs across Android, iOS, Windows, and macOS.

US branch office established in New York (June of prior year) to support North American gl Checked Follow updates
Official websiteVisit website
Official site snapshots

See the official site at a glance

Read-only public captures of Channel Talk’s homepage. Screenshots are dated, never live embeds, and open full-screen.

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Homepage · captured Jul 22, 2026
1 earlier capture
At a glance

In one minute

Start here for the decision-making essentials: what Channel Talk does, who it is for, how it is accessed, and the first-party sources behind this profile.

Pricing4 options

Free tier / trial available ('Start for Free')

Early Stage plan at $27/month (25% discount) for newly established companies, with 1,000 m

Growth plan at $90/month (25% discount) for fast-growing companies, with 3,000 profiles li

Enterprise plan available by contact for companies with annual sales over $10M

Platforms
Android, iOS, Windows, macOS 지원Android, iOS, Windows, macOS
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseProprietary

Best suited to

Source-backed fit
Companies seeking automated AI customer support Customer support teams handling high inquiry volumes Businesses needing multi-channel chat, call, and team messaging Developers building integrations via Open REST API Companies requiring 24/7 multilingual automated replies Used by approximately 160,000 companies across 22 countries worldwide,…
Decision support

Common questions and adoption checks

6 sourced answers

Short answers to the questions buyers and builders commonly ask about Channel Talk. Each answer cites the shared ledger below, where every source is listed once.

01What does Channel Talk help with?

AI Agent ALF handles customer support with over 80% resolution rate · AI handles 80% of customer conversations using rules, structured knowledge (RAG), and acti · AI Support Agent ALF with over 80% resolution rate · AI 에이전트 ALF - 고객상담의 80%를 자동화

Chat with Channel Talk. Work with Channel Works.
Ledger citation[1] channel.io/us
02Who is Channel Talk intended for?

Used by approximately 160,000 companies across 22 countries worldwide, including 16,000 en · Serves fashion, F&B, lifestyle, beauty, B2B, and education industries · Enterprise plan targets companies with annual revenue of 1 billion yen or more (contact fo · Companies seeking automated AI customer support

AI Agent ALF handles customer support with over 80% resolution rate · AI handles 80% of customer conversations using rules, structured knowledge, and actions · AI can complete real tasks such as canceling orders or changing reservations
Ledger citation[1] channel.io/us
03What pricing information is available for Channel Talk?

Free tier / trial available ('Start for Free') · Early Stage plan at $27/month (25% discount) for newly established companies, with 1,000 m · Growth plan at $90/month (25% discount) for fast-growing companies, with 3,000 profiles li · Enter

Free tier / trial available ('Start for Free')
Ledger citation[1] channel.io/us
04Does Channel Talk document API access?

No public API access is listed in the recorded profile sources.

Provides an Open API for developers
Ledger citation[1] channel.io/us
05What integrations does Channel Talk document?

Provides an Open API for developers · Developer documentation covering installation to customization · Kakao 상담톡 (Kakao Business Chat) and Naver 톡톡 (Naver TalkTalk) · Dedicated app integration with Cafe24 for instant AI chat setup · Free integration is offered with external messengers including Kakao consultation chat (카카

Provides an Open API for developers
Ledger citation[1] channel.io/us
06What should teams verify before adopting Channel Talk?

On the free plan, only user chats received within the last 30 days can be viewed.

Security Bundle available with SAML SSO and IP Restriction
Ledger citation[2] channel.io/us/pricing
Decision guide

Capabilities and operating fit

Customer support

This profile connects the jobs Channel Talk is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.

Common use cases

  • Automating resolution of customer inquiries with AI Agent ALF
  • Completing real tasks like canceling orders or changing reservations
  • Centralizing support channels including Kakao 상담톡 and Naver 톡톡
  • Running automated workflows with Trigger Node, Agent Node, and Code Node
  • AI-powered CRM marketing and team collaboration
  • AI can complete real tasks such as canceling orders or changing reservations

Access signals

Pricing model
Free tier / trial available ('Start for Free') · Early Stage plan at $27/month (25% discount) for newly established companies, with 1,000 m · Growth plan at $90/month (25% discount) for fast-growing companies, with 3,000 profiles li · Enterprise plan available by contact for companies with annual sales over $10M
API
Not publicly listed
Source links
15 recorded
Source-backed

Verified facts

Updated July 25, 2026

Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.

Official website

HTTP 200 verified twice

[1]channel.io/us
First-party description

Chat with Channel Talk. Work with Channel Works.

[1]channel.io/us
Source-supported facts

AI Agent ALF handles customer support with over 80% resolution rate · AI handles 80% of customer conversations using rules, structured knowledge, and actions · AI can complete real tasks such as canceling orders or changing reservations

[1]channel.io/us
Capability

AI Agent ALF handles customer support with over 80% resolution rate

[1]channel.io/us
Capability

AI handles 80% of customer conversations using rules, structured knowledge (RAG), and actionable support

[1]channel.io/us
Use case

AI can complete real tasks such as canceling orders or changing reservations

[1]channel.io/us
Company

Trusted by 230,246 companies worldwide

[1]channel.io/us
Integration

Provides an Open API for developers

[1]channel.io/us
View 32 more verified facts
Pricing

Free tier / trial available ('Start for Free')

[1]channel.io/us
Capability

AI Support Agent ALF with over 80% resolution rate

[2]channel.io/us/pricing
Pricing

Early Stage plan at $27/month (25% discount) for newly established companies, with 1,000 managed user profiles to start (limited to 3,000)

[2]channel.io/us/pricing
Pricing

Growth plan at $90/month (25% discount) for fast-growing companies, with 3,000 profiles limited to 1 million

[2]channel.io/us/pricing
Pricing

Enterprise plan available by contact for companies with annual sales over $10M

[2]channel.io/us/pricing
Security

Security Bundle available with SAML SSO and IP Restriction

[2]channel.io/us/pricing
Capability

AI 에이전트 ALF - 고객상담의 80%를 자동화

[13]channel.io/kr/blog/articles/what-is-api-2cd91dee
Capability

AI 비서실장 CoS - 고객과 데이터를 매출로 연결

[13]channel.io/kr/blog/articles/what-is-api-2cd91dee
Capability

AI 전화 - AI 기반 전화 상담

[13]channel.io/kr/blog/articles/what-is-api-2cd91dee
Platform

Android, iOS, Windows, macOS 지원

[13]channel.io/kr/blog/articles/what-is-api-2cd91dee
Company

주식회사 채널코퍼레이션 (대표자: 최시원, 사업자등록번호: 144-81-21513)

[13]channel.io/kr/blog/articles/what-is-api-2cd91dee
Company

Channel Corporation

[12]channel.io/us/privacy
Capability

Multi-product platform including Live Chat, Meet (Call), Team Chat, Workflow, Documents, Marketing, and ALF (AI Agent)

[12]channel.io/us/privacy
Use case

Customer conversations, analytics, marketing, and team collaboration

[12]channel.io/us/privacy
Api

Open REST API with sample requests and responses

[12]channel.io/us/privacy
Model

ALF AI Agent (ALF Customer for Chat and ALF Team for Work)

[12]channel.io/us/privacy
Integration

Developer documentation covering installation to customization

[12]channel.io/us/privacy
Integration

Kakao 상담톡 (Kakao Business Chat) and Naver 톡톡 (Naver TalkTalk)

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Platform

Android, iOS, Windows, macOS

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Pricing

유료 플랜(Enterprise, Small Business) 구독 필요; 상담 자동화 규칙과 서포트봇 부가서비스는 사용 횟수 기반 과금

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Capability

AI 에이전트 ALF (자동으로 고객 상담 처리)

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Capability

상담 자동화 규칙(Chat automation rules) 및 수동 유니피케이션(Manual unification) 지원

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Api

Open API 센터 및 개발자 문서 제공

[5]channel.io/kr/blog/articles/crm-integrations-f2114882
Company

Channel Corporation (주식회사 채널코퍼레이션), represented by CEO 최시원 (Choi Si-won)

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Capability

All-in-one AI business solution offering AI chatbot & chat consultation, CRM marketing, team messenger, internet phone (AI phone), and video calls

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Audience

Used by approximately 160,000 companies across 22 countries worldwide, including 16,000 enterprise customers in Japan (over 25% of revenue from Japan)

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Platform

Android, iOS, Windows, macOS

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Capability

Multilingual automated chatbot support with pre-built scenarios in English, Japanese, Chinese and other languages, including after-hours auto-guidance and customer-info-based automation

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Headquarters

US branch office established in New York (June of prior year) to support North American global market expansion, alongside Korean headquarters

[7]channel.io/kr/blog/articles/ipx-press-5522c604
Capability

Over 80% AI resolution rate (specifically 80.9%) for incoming customer inquiries

[11]channel.io/us/alf-customer
Capability

AI Agent ALF converses with customers in natural language to resolve their issues

[11]channel.io/us/alf-customer
Modality

Knowledge base supports documents, spreadsheets, websites, PDFs, and more

[11]channel.io/us/alf-customer
Practical capabilities

What it helps with

8 documented areas

A concise view of the jobs, capabilities and integrations described in the recorded product sources.

Use case

Automating resolution of customer inquiries with AI Agent ALF

Use case

Completing real tasks like canceling orders or changing reservations

Use case

Centralizing support channels including Kakao 상담톡 and Naver 톡톡

Use case

Running automated workflows with Trigger Node, Agent Node, and Code Node

Use case

AI-powered CRM marketing and team collaboration

Use case

AI can complete real tasks such as canceling orders or changing reservations

Use case

Customer conversations, analytics, marketing, and team collaboration

Use case

Free trial of all features is available for 14 days

Availability

Where it runs and where to get it

Source checked

Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.

Cost / license

Free tier / trial available ('Start for Free') · Early Stage plan at $27/month (25% discount) for newly established companies, with 1,000 m · Growth plan at $90/month (25% discount) for fast-growing companies, with 3,000 profiles li · Enterprise plan available by contact for companies with annual sales over $10M

Platforms

Android, iOS, Windows, macOS 지원Android, iOS, Windows, macOSPhone service available on both mobile app and webChannel Talk clients are available for Android, iOS, Windows, and macOSAndroid, iOS, Windows, macOS 앱 지원Available on Android, iOS, Windows, and macOS
Implementation details

Adoption notes

DeploymentNot disclosed by source
LicenseNot disclosed by source
Model supportALF AI Agent (ALF Customer for Chat and ALF Team for Work)
Data controlSecurity Bundle available with SAML SSO and IP Restriction · Security Bundle add-on includes SAML SSO and IP Restriction · 보안 패키지 (Security Package) including SAML SSO and IP restriction is available as an add-on · An optional Security package is offered that includes SAML SSO and IP restriction.
Learning curveIntermediate
Primary use casesAutomating resolution of customer inquiries with AI Agent ALF, Completing real tasks like canceling orders or changing reservations, Centralizing support channels including Kakao 상담톡 and Naver 톡톡, Running automated workflows with Trigger Node, Agent Node, and Code Node, AI-powered CRM marketing and team collaboration, AI can complete real tasks such as canceling orders or changing reservations, Customer conversations, analytics, marketing, and team collaboration, Free trial of all features is available for 14 days

What to verify before adopting

  • On the free plan, only user chats received within the last 30 days can be viewed.
Evolution and major updates

Channel Talk timeline

A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.

4 dated updates
Latest first · exact dates

Showing the newest updates and meaningful milestones. Open an entry for its summary and source.

  1. Release note

    Channel Talk Publishes LeTAO Customer Case Study

    Open details

    Channel Talk published a customer case study showing how Hokkaido-based dessert brand LeTAO achieved a 50% conversion rate online by using Channel Talk to move from email and LINE messenger-based inquiries to proactive pre-purchase engagement.

    View source [16]
  2. Release note

    LeTAO customer success case study published

    Open details

    Channel Talk published a customer case study on its blog showing how Japanese dessert brand LeTAO achieved a 50% conversion rate from its online channel after adopting Channel Talk for pre-purchase customer conversations.

    View source [16]
  3. Release note

    Channel Talk Publishes Jun Customer Case Study

    Open details

    Channel Talk published a customer case study on its blog highlighting how fashion brand Jun achieved a 40% conversion rate through Channel Talk's sales concierge features, addressing challenges in the shrinking apparel market.

    View source [16]
  4. Release note

    Jun customer success case study published

    Open details

    Channel Talk published a customer case study on its blog highlighting how fashion brand Jun achieved a 40% conversion rate through a sales concierge workflow on Channel Talk.

    View source [16]
Citation ledger

Recorded sources

16 unique pages

Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.

  1. 1channel.io/us 11 facts · 5 answers · Official site
  2. 2channel.io/us/pricing 11 facts · 1 answer · Pricing
  3. 3channel.io/us/pricing/simulator 12 facts · Pricing
  4. 4channel.io/jp/pricing/simulator 6 facts · Pricing
  5. 5channel.io/kr/blog/articles/crm-integrations-f2114882 6 facts · Official site
  6. 6channel.io/kr/blog/articles/free-features-e6a80b64 6 facts · Official site
  7. 7channel.io/kr/blog/articles/ipx-press-5522c604 6 facts · Official site
  8. 8channel.io/kr/blog/articles/meet-story-2-0199d873 6 facts · Official site
  9. 9channel.io/kr/pricing 6 facts · Pricing
  10. 10channel.io/kr/pricing/simulator 6 facts · Pricing
  11. 11channel.io/us/alf-customer 6 facts · Official site
  12. 12channel.io/us/privacy 6 facts · Security
  13. 13channel.io/kr/blog/articles/what-is-api-2cd91dee 5 facts · Documentation
  14. 14channel.io/us/blog 5 facts · Official site
  15. 15channel.io/jp/pricing 4 facts · Pricing
  16. 16channel.io/us/blog/topics/82d357e7 4 milestones
Research status100 substantive facts · 15 source pages · quality score 100/100