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Start here for the decision-making essentials: what Chattermill does, who it is for, how it is accessed, and the first-party sources behind this profile.
No per-user fee - unlimited users included
pricing requires booking a demo
Chattermill is an AI-native CX intelligence and Voice of Customer platform that unifies siloed feedback across channels using its proprietary Lyra AI model. It links customer signals to retention, churn, and revenue outcomes with 50+ native integrations and MCP support.
Read-only public captures of Chattermill’s homepage. Screenshots are dated, never live embeds, and open full-screen.
Short answers to the questions buyers and builders commonly ask about Chattermill. Each answer cites the shared ledger below, where every source is listed once.
AI-native CX intelligence and Voice of Customer platform that unifies siloed customer feed · Natural language processing for analyzing unstructured customer feedback at scale · Unifies customer feedback from NPS surveys, CSAT responses, and Trustpilot reviews into on · AI-powered analysis of unstructured customer feedback to identify emerging themes, monitor
Chattermill is the AI-native CX intelligence & Voice of Customer platform that unifies siloed feedback and surfaces insights your teams and AI agents can act on.
CX, Voice of Customer, Product, UX, Support, and Operations teams in fast-growing brands a · Customer-centric teams at global brands (trusted by Uber, H&M, HelloFresh, and Tesco) · Large enterprise companies needing to scale customer experience programs globally across m · Cross-functional teams including CX, Product, Operations, Support, Logistics, Procurement,
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers.
NPS & CSAT intelligence, digital experience, retention, frontline, customer contacts, prod · Analyze unstructured text feedback at scale to drive retention and improve customer experi · Linking NPS responses to the customer base and tying feedback to retention and revenue met · Mapping customer journeys to embed customer insight and feedback across touchpoints
Intelligence shaped around your business Chattermill connects customer signals to business outcomes, telling you precisely what's driving your metrics, retention and revenue.
Not a good fit for survey-only collection, organizations collecting fewer than 5,000 piece
You're not consistently collecting more than 5,000 pieces of customer feedback every month
No per-user fee - unlimited users included; pricing requires booking a demo
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.
REST API, MCP server, and secure data upload/feed for custom integrations · Chattermill MCP is available to all existing Chattermill customers to query themes, filter
If a tool's missing, the API, MCP or a secure data feed handles the rest.
This profile connects the jobs Chattermill is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
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Chattermill: CX Intelligence & Voice of Customer Platform
AI-native CX intelligence and Voice of Customer platform that unifies siloed feedback · Proprietary Lyra AI model trained specifically for customer experience intelligence · Intelligence shaped around business outcomes including retention and revenue
AI-native CX intelligence and Voice of Customer platform that unifies siloed customer feedback from every channel and surfaces actionable insights
Lyra - proprietary AI model trained specifically for customer experience intelligence
NPS & CSAT intelligence, digital experience, retention, frontline, customer contacts, product returns, competitive, and acquisition intelligence
CX, Voice of Customer, Product, UX, Support, and Operations teams in fast-growing brands and established enterprises
50+ native integrations including Zendesk, Intercom, Slack, Jira, Salesforce, Qualtrics, Trustpilot, Gong, Dixa, Nuance, Gorgias, Talkdesk, Aircall, Braze, Kustomer, CleverTap, Appcues, Drift, Modjo, Sprinklr, Instagram, X, Databricks, and
MCP (Model Context Protocol) server for connecting AI agents like Claude, ChatGPT, and any MCP-compatible agent
REST API, MCP server, and secure data upload/feed for custom integrations
SOC 2 Type II, GDPR and CCPA compliant, ISO 27001:2022 certified, SSO access controls, PII redaction, TLS encryption, Auth0 authentication, regular penetration testing, 2FA for staff, full disk encryption
Not a good fit for survey-only collection, organizations collecting fewer than 5,000 pieces of customer feedback per month, students/higher education, one-off analysis, or basic survey tools
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
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Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
Chattermill introduced its Model Context Protocol (MCP) server, allowing AI agents such as Claude, Cursor, and ChatGPT to connect directly to Chattermill's unified customer feedback data without custom integrations.
View source [11]Chattermill launched an MCP server, letting AI agents (Claude, Cursor, ChatGPT) connect to the platform and query unified customer feedback via the open Model Context Protocol standard.
View source [11]Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Chattermill. They may complement it rather than replace it, and are not presented as integrations or endorsements.
No per-user fee - unlimited users included; pricing requires booking a demo
Chattermill
68 Hanbury St, London, E1 5JL, United Kingdom
Web application (BusinessApplication category)
Twitter (https://twitter.com/chattermillAI/), LinkedIn (https://www.linkedin.com/company/chattermill), Facebook (https://www.facebook.com/chattermillAI), YouTube (https://www.youtube.com/@Chattermill)
Organizations collecting large volumes of customer feedback (5,000+ pieces/month) who want AI-powered analysis linking CX signals to retention, churn, and revenue outcomes
Chattermill Analytics Limited
Driving experience-led growth for every business we work with
68 Hanbury St, London, E1 5JL, GB
Customer Experience Intelligence Platform (BusinessApplication)
Natural language processing for analyzing unstructured customer feedback at scale
Analyze unstructured text feedback at scale to drive retention and improve customer experience
Customer-centric teams at global brands (trusted by Uber, H&M, HelloFresh, and Tesco)
Model Context Protocol (MCP), an open standard for connecting AI agents to external platforms
Works with Claude, ChatGPT, Codex, Glean, and any MCP-compatible agent; also integrates with Notion and Linear
SOC 2 Type II, GDPR & CCPA compliant, with SSO access controls and PII redaction
Cloud-based; accessible from any MCP-compatible AI agent
Chattermill MCP is available to all existing Chattermill customers to query themes, filters, observations, and verbatim customer feedback
SOC 2 Type II and ISO 27001 certified
GDPR and CCPA compliant
Automatic PII redaction at point of ingestion
Single Sign-On (SSO) supported
Two-Factor Authentication (2FA) supported
Custom role-based access control including Reader-only and Admin roles
Hosted on Google Cloud Platform
Multi-region data residency available (EU or US), with UK/EU as standard
AI systems aligned with ISO 42001 and compliant with the EU AI Act
Customer data isolated per tenant and used only to train that customer's own taxonomy
