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EdgeTier is an AI-powered Customer Conversation Intelligence Platform that analyses 100% of support conversations for contact reason tagging, real-time anomaly detection, automated QA, and multilingual insights. Trusted by Ryanair, TUI, and Holland & Barrett.
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AI-powered contact reason tagging, multi-conversation theme summaries, sentiment analysis, · AI-assisted quality assurance with 100% interaction coverage, automated scorecards, and co · AI-powered contact reason tagging · Multi-conversation theme summaries
AI-powered contact reason tagging Multi-conversation theme summaries Sentiment analysis Voice of the customer insights
Customer Support Teams and customer service professionals · Contact centres / customer operations teams · iGaming operators running multi-market operations (sportsbook, casino, poker)
At EdgeTier we exist to help Customer Support Teams transform with our artificial intelligence platform
Real-time analysis of 100% of customer support conversations to surface issues before they · Conversation intelligence for contact centres to improve customer experience · AI-powered analysis of customer conversational data to help companies improve their custom · Responsible gambling monitoring by identifying customer intent rather than just keyword ma
EdgeTier analyses 100% of your customer conversations in real time, surfacing issues before they escalate.
Ask Spotlight does not provide forecasts/predictions and does not take action on tickets
Forecasts and predictions, or taking action on a ticket; not today
Reads data from customer communication platforms in real time with out-of-the-box integrat
We read data from your customer communication platform, ideally in real time, store it, and layer on AI services
Cloud-hosted with customer data stored in EU or US data centres depending on the organisat · Operates in any region or language · Remote, hybrid, or async work; physical offices in Dublin and Barcelona
Customer data is stored securely in EU or US data centres, depending on your organisation’s location and regulatory requirements.
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EdgeTier (legal name Killbiller Limited / KillBiller Ltd T/A EdgeTier) · Headquartered in Dublin, Ireland with an additional office in Barcelona · AI-Powered Contact Centre Analytics Software and all-in-one Customer Conversation Intellig
EdgeTier (legal name Killbiller Limited)
Dublin, Ireland
AI-Powered Contact Centre Analytics Software
Real-time analysis of 100% of customer support conversations to surface issues before they escalate
AI-powered contact reason tagging, multi-conversation theme summaries, sentiment analysis, and voice of the customer insights
AI-assisted quality assurance with 100% interaction coverage, automated scorecards, and coaching recommendations
Cloud-hosted with customer data stored in EU or US data centres depending on the organisation's location and regulatory requirements
Multilingual conversation analysis in any language using a unified architecture without requiring separate models per language
Rated 4.9 on Capterra and 4.5 on G2; trusted by Ryanair, TUI, and Holland & Barrett
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
EdgeTier added the ability to create and manage Sonar anomaly detection models directly within the platform, giving users full control over their anomaly detection configuration.
View source [5]EdgeTier launched an MCP server that lets users connect an AI assistant to EdgeTier in minutes and ask natural-language questions about their contact centre data.
View source [5]EdgeTier shipped Reviews workflow improvements, including saving reviews in progress, running calibration sessions, and bulk exporting reviews as CSV without affecting agent scores.
View source [5]EdgeTier launched Ask Spotlight, an AI-powered data analyst that answers natural-language questions about contact centre data in seconds.
View source [5]Spotlight, EdgeTier's LLM summarisation feature, gained three improvements: deeper interaction visibility, subtopic exploration, and agent performance insights.
View source [5]Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with EdgeTier. They may complement it rather than replace it, and are not presented as integrations or endorsements.
AI-powered contact reason tagging
Multi-conversation theme summaries
Sentiment analysis
Voice of the customer insights
Analyses 100% of support conversations to deliver actionable insights
Conversation intelligence for contact centres to improve customer experience
Customer Conversation Intelligence Platform
Reads data from customer communication platforms in real time with out-of-the-box integrations
Operates in any region or language
EdgeTier (legal name: Killbiller Limited)
Dublin 2, Ireland
Ireland
EdgeTier (legal name: KillBiller Limited, trading as EdgeTier)
Simplify the lives of customer service professionals and help them deliver the best possible experience to their customers
Customer Conversation Intelligence Platform (all-in-one)
Analyses 100% of support conversations to deliver actionable insights
Provides applications named Arthur and WatchTower
Customer Support Teams and customer service professionals
AI-powered analysis of customer conversational data to help companies improve their customer service
Dublin, Ireland
Ireland (GDPR-applicable)
Remote, hybrid, or async work; physical offices in Dublin and Barcelona
Office: 5-7 Westland Square, Pearse St, Dublin 2, D02 XD37, Ireland
Customer Conversation Intelligence Platform
Analyses 100% of support conversations across all channels to deliver actionable insights
Ask Spotlight is an agentic AI feature that lets users query customer conversation data in natural language
Sonar anomaly detection engine monitors every conversation and flags deviations in real time
EdgeTier Coach provides automated QA that reviews every interaction rather than a sampled subset
