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ASAPP is a B2B technology company founded in 2014 that provides ASAPP CXP, an agentic Customer Experience Platform powered by GenerativeAgent® for enterprise customer service across voice and digital channels worldwide.
Start here for the decision-making essentials: what ASAPP does, who it is for, how it is accessed, and the first-party sources behind this profile.
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Read-only public captures of ASAPP’s homepage. Screenshots are dated, never live embeds, and open full-screen.
Short answers to the questions buyers and builders commonly ask about ASAPP. Each answer cites the shared ledger below, where every source is listed once.
Agentic AI customer experience platform providing automated resolutions, customer intellig · GenerativeAgent® at the platform's core autonomously listens, reasons, acts, and improves · CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer is · Human-in-the-Loop Agent (HILA) resolves a required decision while the AI keeps serving the
One platform for automated resolutions, five-star experiences, and customer intelligence.
Enterprise contact center operators, with named customers including American Airlines, Dis · Large enterprises seeking market-leading AI and deep expertise in digital messaging operat
Leaders like American Airlines, Dish, and JetBlue trust ASAPP to deliver fast, personalized customer service at scale.
APIs, Web SDK, MCP / A2A protocols, and prebuilt connectors (including Salesforce, Zendesk · ASAPP Messaging includes integrated out-of-the-box dashboards, structured-data analytics,
Integration options APIs, Web SDK, MCP / A2A, Prebuilt connectors.
Web-based SaaS, deployed in front of or alongside existing CCaaS infrastructure · Phased deployment with an initial go-live in approximately 2 weeks.
CXP sits in front or alongside your CCaaS, to immediately handle interactions.
Built-in safety agents, data governance, attack protection, safety input controls, automat
Built-in safety agents Data governance Protection against attacks Safety input controls Automated testing & QA Proprietary redaction capabilities
Human-in-the-Loop Agents provide rationales for decisions and actions so GenerativeAgent c
Human-in-the-Loop Agents can provide rationales for their decisions and actions, so GenerativeAgent continuously learns from every consultation.
This profile connects the jobs ASAPP is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
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ASAPP: AI Agents for Enterprise Contact Centers
ASAPP, Inc. founded in 2014 by Gustavo Sapoznik · Mission: elevate human performance through generative AI · B2B technology company acting as Data Processor
ASAPP, Inc.
2014
Elevate human performance through the power of generative AI
Worldwide
B2B technology company acting as Data Processor for corporate customers
Agentic AI customer experience platform providing automated resolutions, customer intelligence, and AI agents that act on behalf of customers
ASAPP CXP (Customer Experience Platform)
Web-based SaaS, deployed in front of or alongside existing CCaaS infrastructure
Web application
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with ASAPP. They may complement it rather than replace it, and are not presented as integrations or endorsements.
APIs, Web SDK, MCP / A2A protocols, and prebuilt connectors (including Salesforce, Zendesk, Twilio, HubSpot, ServiceNow, Genesys, Amazon Connect, Slack, Microsoft Teams, Stripe, Shopify, Zoom, Freshdesk, Datadog, GitHub, GitLab, Jira)
Enterprise contact center operators, with named customers including American Airlines, Dish, and JetBlue
Built-in safety agents, data governance, attack protection, safety input controls, automated testing & QA, and proprietary redaction capabilities
ASAPP is the agentic Customer Experience Platform (CXP) purpose-built for enterprise customer service.
ASAPP's mission is to elevate human performance through the power of generative AI.
GenerativeAgent® at the platform's core autonomously listens, reasons, acts, and improves through interaction intelligence.
CXP orchestrates AI agents, human expertise, and enterprise systems to resolve customer issues faster and more accurately across voice and digital channels.
Human-in-the-Loop Agent (HILA) resolves a required decision while the AI keeps serving the customer end-to-end.
Voice concurrency scales human agents beyond 1:1 as they support multiple voice conversations simultaneously.
AI Summaries automatically structure conversation data for consistency in wrap-ups, QA, reporting, and Interaction Intelligence.
AI Compose generates responses that speed resolution by reducing typing time and errors.
Human-in-the-Loop Agents provide rationales for decisions and actions so GenerativeAgent continuously learns from every consultation.
Web
BusinessApplication / Contact Center AI
Large enterprises seeking market-leading AI and deep expertise in digital messaging operations.
Phased deployment with an initial go-live in approximately 2 weeks.
ASAPP was founded by Gustavo Sapoznik, who serves as founder and CEO.
Worldwide
ASAPP Messaging includes integrated out-of-the-box dashboards, structured-data analytics, and transcript search/filtering.
Founded in 2014 by Gustavo Sapoznik · CEO Katie Stein appointed August 4, 2026 · Mission to elevate human performance through generative AI
ASAPP, Inc. (alternate name ASAPP AI)
Elevate human performance through the power of generative AI
Enterprise agentic Customer Experience Platform (CXP)
AI-native platform that orchestrates AI agents, human expertise, and enterprise systems to resolve customer inquiries; centers on GenerativeAgent with optional Human-in-the-Loop Agent (HILA) and an Interaction Intelligence Repository
AI agents for enterprise contact center customer service
Enterprises with large contact centers, customer experience teams, or complex workflow automation needs
Voice, chat, SMS, and other digital customer interaction channels
Prebuilt connectors for Salesforce, Zendesk, Twilio, HubSpot, ServiceNow, Genesys, Amazon Connect, Google Sheets, Google Drive, Gmail, Slack, Microsoft Teams, Microsoft OneDrive, Notion, Figma, Dropbox, DocuSign, Stripe, Shopify, Zoom, Fres
