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Acquire is a cloud-based customer support platform that unifies messaging, video, and agent workspace for omni-channel service. It offers SLA management, skill-based routing, real-time translation in 25+ languages, call deflection, and no-code customization for support teams.
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Short answers to the questions buyers and builders commonly ask about Acquire. Each answer cites the shared ledger below, where every source is listed once.
Transform messaging, video, and agent workspace into a unified customer support experience · SLAs and Alerts to maintain customer service response, handle, and resolution times · Prioritize customers based on type, wait times, and custom attributes · Multiple routing configurations for the fastest response times
Transform your messaging, video, and agent workspace and give customers the support they deserve with Acquire
Customer support agents and remote support teams
Increase response and resolution rates through a unified remote customer support platform.
All-in-one customer support · Scalable customer email management and prioritization · Remote omnichannel customer service across all channels and devices · Increase customer support satisfaction and decrease spend on tools and teams via CX techno
All-in-one customer support
Public API documentation available alongside Help Docs and Product Updates
Help Docs Product Updates API Docs
Integrated plan supports Import/Export of customer data
Import/Export Customer Data
Cloud-based platform enabling agents to work without switching between tools, tabs, and vi · No-code implementation of out-of-the-box channels within minutes · Up and running in minutes with no coding or engineering required
Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized remote customer service.
This profile connects the jobs Acquire is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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Acquire | All-in-one customer support
Transforms messaging, video, and agent workspace into a unified customer support experienc · SLAs and alerts to maintain customer service response, handle, and resolution times · Prioritizes customers based on type, wait times, and custom attributes
Transform messaging, video, and agent workspace into a unified customer support experience
SLAs and Alerts to maintain customer service response, handle, and resolution times
Prioritize customers based on type, wait times, and custom attributes
Multiple routing configurations for the fastest response times
Single unified view of the entire customer conversational history
Launch live video support directly from a live chat on agent or customer side
Flexible API workflows to provide customer information across the tech stack
All-in-one customer support
Omni-channel support across chat, SMS, and email
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Acquire. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Public API documentation available alongside Help Docs and Product Updates
Integrated plan supports Import/Export of customer data
Tailored Professional Services to design a customer service solution for specific business needs
Route and prioritize customer emails based on skill, priority and more
Smooth cross-channel transitions between chat, email, and SMS
Unified dashboard for managing customer email alongside other support channels
Access to contextual and historical information on past chats and tickets
SLA breach indicators on the support dashboard
Scalable customer email management and prioritization
Remote omnichannel customer service across all channels and devices
Unified remote customer support platform
No-code customization of the customer experience
Cloud-based platform enabling agents to work without switching between tools, tabs, and views
Customer support agents and remote support teams
Acquire
Real-time live chat across multiple channels for customer support
Multitasking interface allowing agents to handle multiple conversations in a single view
Business rules for routing messages to agents/departments based on location, URL, and device type
Real-time translation of conversations into 25+ languages
Skill-based routing workflows that surface customer context across the tech stack
Workflows built on triggers including Priority, Custom Attributes, Location-Based, Skills, Keywords, and Custom URL
Call deflection that routes callers to digital channels, claimed to reduce up to 80% of business costs
Unified agent workspace that manages all tasks and conversations in one place
Access to historical and contextual customer information for agents during conversations
Analytics to track agent efficiency, response times, and resolution times
Video support that bridges in-person customer support with personal interaction
Launch video directly from a chat when needed
Conversational customer experience technology for chat and video support
