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3CLogic
Researched3CLogic is an AI-powered, voice-first CCaaS platform offering cloud and hybrid contact center solutions with ServiceNow certification, extensive integrations, and capabilities including Voice AI Agents, real-time transcription, conversational AI, and SMS engagement for enterprise IT, customer service, and HR help desks.
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In one minute
Start here for the decision-making essentials: what 3CLogic does, who it is for, how it is accessed, and the first-party sources behind this profile.
PricingCurrent signal
See official pricing
Platforms
Voice-first CX platformSAP, ServiceNow, Halo, Salesforce
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseProprietary
Best suited to
Source-backed fit Enterprise contact centers seeking AI-powered CCaaS solutions IT Service Desks needing ServiceNow-native integration Global 2000 organizations across multiple industries Enterprises using Avaya, Cisco, or Genesys platforms Large-scale healthcare and multi-location organizations Used by enterprise IT help desks, with Cleveland Clinic cited as a…
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about 3CLogic. Each answer cites the shared ledger below, where every source is listed once.
01What does 3CLogic say it can do?
Voice AI Agents – build, test, and deploy dynamic agents with LLM flexibility and integrat · Real-Time Transcription · Conversational AI and Intelligent Interactions (IVR) · SMS Engagement – two-way SMS communication
Build intelligent Voice AI agents that do more than talk — they take action. Easily design, test, and deploy dynamic agents with seamless integrations, configurable controls, and LLM flexibility
02Who is 3CLogic intended for?
Used by enterprise IT help desks, with Cleveland Clinic cited as a customer (200+ location · Global 2000 companies across five continents and all industries · Global 2000 organizations across healthcare, finance, retail, manufacturing, and other ind
Cleveland Clinic has grown to more than 200 locations around the world, employing more than 65,000 caregivers administering care for more than 6 million patient visits each year.
03What use cases does 3CLogic describe?
Contact Center IT, Service Desk, Customer Service, HR Help Desk, Sales & Marketing · IT Service Desk support including ticket creation, outage updates, password resets, and ro · SMS-based personalized interactions and mass notifications (e.g., outage updates) · Serves Contact Center, IT Service Desk, Customer Service, HR Help Desk, and Sales & Market
By Need Contact Center IT Service Desk Customer Service Hot HR Help Desk Sales & Marketing
04What integrations does 3CLogic document?
ServiceNow (certified), MS Teams, Salesforce, SAP, Zoom, Medallia, Observe.ai, ScreenMeet, · ServiceNow Certified – built and certified for seamless integration and governance within · Native integrations with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and · Natively integrates with ServiceNow workspace for AI and cloud contact center functionalit
Integrations MS Teams Medallia Observe.ai ScreenMeet Verint Sycurio Zoom By Platform SAP ServiceNow Hot Halo New Salesforce
05How can 3CLogic be deployed or accessed?
Total Cloud, Hybrid Cloud, and connector options for Avaya, Cisco, and Genesys · Available as Total Cloud, Hybrid Cloud, or Connectors for Avaya, Cisco, and Genesys · 3CLogic Total Cloud and 3CLogic Hybrid Cloud implementations available · Total Cloud and Hybrid Cloud deployments
3CLogic Total Cloud 3CLogic Hybrid Cloud 3CLogic Avaya Connector 3CLogic Cisco Connector 3CLogic Genesys Connector
06What security or data-control information does 3CLogic publish?
3CLogic adheres to global regulatory standards including SOC2, ISO 27001, PCI, HIPAA, and · 3CLogic is ISO 27001:2022 certified. · 3CLogic holds ISO 27701:2019 certification, extending ISO 27001 with a privacy information
3CLogic is committed to delivering secure solutions with strict adherence to global regulatory standards, like SOC2, ISO 27001, PCI, HIPAA, and HECVAT.
Ledger citation[10] 3clogic.com/about-us/security
Decision guide
Customer supportCapabilities and operating fit
This profile connects the jobs 3CLogic is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- Contact Center operations
- IT Service Desk support including ticket creation, outage updates, and password resets
- Customer Service
- HR Help Desk
- Sales & Marketing
- Two-way SMS communication and mass notifications
Topics mapped
Verified capabilities
- Voice AI Agents – build, test, and deploy dynamic agents with LLM flexibility and integrat
- Real-Time Transcription
- Conversational AI and Intelligent Interactions (IVR)
- SMS Engagement – two-way SMS communication
- Speech Analytics & AI Coaching with real-time insights and suggestions
- Offers Agent Optimization (CTI), AI and Automation, Multimodal AI Agents, Voice AI Agents,
- Voice AI Agents
- SMS Engagement
Recorded integrations
ServiceNow (certified), MS Teams, Salesforce, SAP, Zoom, Medallia, Observe.ai, ScreenMeet,ServiceNow Certified – built and certified for seamless integration and governance within Native integrations with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Natively integrates with ServiceNow workspace for AI and cloud contact center functionalitConnectors for Avaya, Cisco, and GenesysIntegrates with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, Zoom, SAP, SeMS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, Zoom3CLogic Avaya Connector, 3CLogic Cisco Connector, 3CLogic Genesys ConnectorIntegrates with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, ZoomSupports SAP Service Cloud, ServiceNow, Halo, and Salesforce platforms
Intended audiences
Access signals
- Pricing model
- See official pricing
- API
- Not publicly listed
- Source links
- 17 recorded
Source-backed
Updated July 24, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
AI-Powered CX and Contact Center Solutions | CCaaS | 3CLogic
AI-Powered CX and Contact Center Solutions / CCaaS · Voice-first CX platform · Total Cloud, Hybrid Cloud, and connectors for Avaya, Cisco, and Genesys
3CLogic
AI-powered CCaaS / Contact Center platform
Voice-first CX platform
Total Cloud, Hybrid Cloud, and connector options for Avaya, Cisco, and Genesys
ServiceNow (certified), MS Teams, Salesforce, SAP, Zoom, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, Halo
View 32 more verified facts
ServiceNow Certified – built and certified for seamless integration and governance within ServiceNow
Voice AI Agents – build, test, and deploy dynamic agents with LLM flexibility and integrations
Real-Time Transcription
Conversational AI and Intelligent Interactions (IVR)
SMS Engagement – two-way SMS communication
Speech Analytics & AI Coaching with real-time insights and suggestions
Contact Center IT, Service Desk, Customer Service, HR Help Desk, Sales & Marketing
3CLogic
IT Service Desk support including ticket creation, outage updates, password resets, and routing complex issues to live agents
SMS-based personalized interactions and mass notifications (e.g., outage updates)
Available as Total Cloud, Hybrid Cloud, or Connectors for Avaya, Cisco, and Genesys
Native integrations with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, and Zoom
Integrates with SAP, ServiceNow, Halo, and Salesforce
Offers Agent Optimization (CTI), AI and Automation, Multimodal AI Agents, Voice AI Agents, Real-Time Transcription, Conversational AI, IVR, SMS Engagement, Speech Analytics & AI Coaching, Secure Payment Processing, and Reporting & Dashboard
Serves Contact Center, IT Service Desk, Customer Service, HR Help Desk, and Sales & Marketing needs
Natively integrates with ServiceNow workspace for AI and cloud contact center functionality
Used by enterprise IT help desks, with Cleveland Clinic cited as a customer (200+ locations, 65,000 caregivers, 6 million patient visits annually)
Contactable by phone at (800) 350-8656 and email at [email protected]
3CLogic Software, Inc.
9201 Corporate Blvd., Suite 470, Rockville, MD 20850, USA
3CLogic.com and 3CCloud.com
3CLogic Total Cloud and 3CLogic Hybrid Cloud implementations available
Connectors for Avaya, Cisco, and Genesys
Integrates with MS Teams, Medallia, Observe.ai, ScreenMeet, Verint, Sycurio, Zoom, SAP, ServiceNow, Halo, and Salesforce
Voice AI Agents
Real-Time Transcription
Conversational AI and Intelligent Interactions (IVR)
SMS Engagement
Speech Analytics & AI Coaching
Contact Center, IT Service Desk, Customer Service, HR Help Desk, and Sales & Marketing
3CLogic
500 N. Washington Street #10954, Rockville, MD 20849
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Contact Center operations
IT Service Desk support including ticket creation, outage updates, and password resets
Customer Service
HR Help Desk
Sales & Marketing
Two-way SMS communication and mass notifications
Contact Center IT, Service Desk, Customer Service, HR Help Desk, Sales & Marketing
IT Service Desk support including ticket creation, outage updates, password resets, and ro
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
See official pricing
Application types
AI-powered CCaaS / Contact Center platformCloud contact center solutionsEnterprise cloud contact center (CCaaS) software
Platforms
Voice-first CX platformIntegrates with SAP, ServiceNow, Halo, and Salesforce3CLogic.com and 3CCloud.comSAP, ServiceNow, Halo, SalesforceBuilt on Amazon Web Services (AWS)
Adoption notes
DeploymentTotal Cloud, Hybrid Cloud, and connector options for Avaya, Cisco, and Genesys · Available as Total Cloud, Hybrid Cloud, or Connectors for Avaya, Cisco, and Genesys · 3CLogic Total Cloud and 3CLogic Hybrid Cloud implementations available · Total Cloud and Hybrid Cloud deployments
LicenseNot disclosed by source
Model supportNot disclosed by source
Data control3CLogic adheres to global regulatory standards including SOC2, ISO 27001, PCI, HIPAA, and · 3CLogic is ISO 27001:2022 certified. · 3CLogic holds ISO 27701:2019 certification, extending ISO 27001 with a privacy information
Learning curveIntermediate
Primary use casesContact Center operations, IT Service Desk support including ticket creation, outage updates, and password resets, Customer Service, HR Help Desk, Sales & Marketing, Two-way SMS communication and mass notifications, Contact Center IT, Service Desk, Customer Service, HR Help Desk, Sales & Marketing, IT Service Desk support including ticket creation, outage updates, password resets, and ro, SMS-based personalized interactions and mass notifications (e.g., outage updates), Serves Contact Center, IT Service Desk, Customer Service, HR Help Desk, and Sales & Market, Contact Center, IT Service Desk, Customer Service, HR Help Desk, and Sales & Marketing, Contact Center, IT Service Desk, IT Service Desk, Customer Support, HR Help Desk, Sales & Marketing, and Contact Center ope
What to verify before adopting
Evolution and major updates
Research in progress3CLogic timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
17 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 13clogic.com 17 facts · 4 answers · Official site
- 23clogic.com/about-us/careers 14 facts · 2 answers · Official site
- 33clogic.com/privacy-policy 12 facts · 4 answers · Security
- 43clogic.com/solutions/it-help-desk 11 facts · 5 answers · Official site
- 53clogic.com/about-us/partners 10 facts · 3 answers · Official site
- 63clogic.com/products/enterprise-cloud-contact-center 12 facts · 1 answer · Official site
- 73clogic.com/solutions/SAP 12 facts · Official site
- 83clogic.com/solutions/customer-service 9 facts · Official site
- 93clogic.com/solutions/hr-help-desk 8 facts · Official site
- 103clogic.com/about-us/security 1 answer · Security
- 113clogic.com/products/avaya-aura-cti-integration Official site
- 123clogic.com/solutions/medallia-integration Official site
- 133clogic.com/solutions/observe-ai-integration Official site
- 143clogic.com/solutions/screenmeet-integration Official site
- 153clogic.com/solutions/sycurio-integration Official site
- 163clogic.com/solutions/verint-integration Official site
- 173clogic.com/solutions/zoom-integration Official site
Research status120 substantive facts · 17 source pages · quality score 95/100