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3CLogic provides AI-powered cloud contact center (CCaaS) solutions that enhance CRM and Customer Service Management platforms, offering conversational AI, GenAI call summarization, sentiment analysis, and speech analytics for global enterprises.
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AI-powered cloud contact center (CCaaS) solutions that enhance CRM and Customer Service Ma · Auto-call transcriptions and GenAI call summarization for IT support interactions · AI-powered sentiment analysis for automated QA processing across 100% of engagements · Low-code, no-code interaction manager to build and refine workflows without developer assi
3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.
Global 2000 organizations across healthcare, finance, retail, manufacturing, travel, gover
Leveraged by Global 2000 organizations across healthcare, finance, retail, manufacturing, travel, government, and higher education
IT Help Desk support, including call deflection, automated QA, SMS, and virtual agent assi · HR Help Desk - handling employee inquiries, requests, and onboarding for HR departments · IT, HR, sales, and customer support agent workspaces · Business continuity / remote and hybrid agent operations
Boost IT Help Desk performance with improved call deflection, automatic QA processes, SMS, and virtual agents with 3CLogic
Native cloud contact center integrations built for leading service platform partners · SAP-Certified Technology Partner and SAP Store-reviewed solution · Zoom contact center integration for agent workspace, call management, transfers, and statu · Verint Workforce Management (WFM) and Workforce Optimization (WFO) integration
3CLogic works with these technology and software companies to create native cloud contact center integrations for leading service platforms.
Cloud-based contact center platform · On-premise CTI connector, with Hybrid and Total Cloud solutions available · Browser-enabled CTI usable from home, office, or anywhere (work-from-anywhere)
Automatically sync agent availability between 3CLogic's Cloud Call Center platform and Zoom.
SOC 2 Type 2 Attestation executed in accordance with AICPA Trust Services Principles and C · ISO 27001:2022 Certification and ISO 27701:2019 Certification · HIPAA-compliant handling of protected health information in transit and at rest, including · GDPR compliance features covering information security, breach management, data visibility
SOC 2 Type 2 Attestation The SOC 2 Type 2 attestation provides 3CLogic customers with one of the most established symbols of assurance available in the industry.
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AI-Powered CX and Contact Center Solutions | CCaaS | 3CLogic
AI-powered cloud contact center (CCaaS) solutions that enhance CRM and Customer Service Ma · Cloud contact center built on Amazon Web Services (AWS) · Supports customer and employee engagements in 30+ languages
AI-powered cloud contact center (CCaaS) solutions that enhance CRM and Customer Service Management platforms
IT Help Desk support, including call deflection, automated QA, SMS, and virtual agent assistance
Auto-call transcriptions and GenAI call summarization for IT support interactions
AI-powered sentiment analysis for automated QA processing across 100% of engagements
Low-code, no-code interaction manager to build and refine workflows without developer assistance
Conversational AI providing human-like, personalized interactions and automated task management for repeatable inquiries
Speech Analytics and Coaching that translates customer conversations into actionable insights
SOC 2 Type 2 Attestation executed in accordance with AICPA Trust Services Principles and Criteria for Security
ISO 27001:2022 Certification and ISO 27701:2019 Certification
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
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Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with 3CLogic. They may complement it rather than replace it, and are not presented as integrations or endorsements.
HIPAA-compliant handling of protected health information in transit and at rest, including MFA, RBAC, encryption, and intrusion detection
GDPR compliance features covering information security, breach management, data visibility, and individual data rights
Native cloud contact center integrations built for leading service platform partners
AI cloud contact center for customer service with Conversational AI, self-service, SMS engagement, speech analytics, and IVR routing
Conversational AI and self-service create human-like, personalized interactions for common requests
SMS engagement supporting both 1-way and 2-way interactions, including automated notifications at scale
Automated call transcriptions and GenAI auto-call summarization for engagement insights
Cloud contact center built on Amazon Web Services (AWS)
Globally available across five continents (NA, SA, EMEA, APAC)
Supports customer and employee engagements in 30+ languages
ISO 27001, SOC2 Type 2, HIPAA, and HECVAT certified; GDPR and PCI compliant
99.99% uptime with geographically redundant architecture
SAP-Certified Technology Partner and SAP Store-reviewed solution
24/7/365 global support
Global 2000 organizations across healthcare, finance, retail, manufacturing, travel, government, and higher education
CCaaS (Contact Center as a Service)
HR Help Desk - handling employee inquiries, requests, and onboarding for HR departments
Zoom contact center integration for agent workspace, call management, transfers, and status syncing
Verint Workforce Management (WFM) and Workforce Optimization (WFO) integration
Sycurio PCI-compliant payment processing integration for contact centers
Agent Optimization (CTI) - manages voice and SMS interactions within CRM
Conversational AI and Automation
SMS Engagement for alerts, notifications, and one-click outreaches
Intelligent Interactions (IVR) with automated insights and intelligent routing
Speech Analytics and Coaching - translates customer conversations into actionable insights
Cloud-based contact center platform
Real-time call transcription, sentiment & predictive analytics, and AI Coaching
AI-powered speech NLP, sentiment analysis, and agent coaching
