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Teneo is an enterprise Agentic AI platform for contact center automation. It offers 100% output control, LLM-independent orchestration, and supports MCP and A2A protocols. Delivering omnichannel automation across 86+ languages with enterprise-grade security on Microsoft Azure infrastructure.
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Short answers to the questions buyers and builders commonly ask about Teneo. Each answer cites the shared ledger below, where every source is listed once.
100% output control with validated responses · LLM-independent by design; not locked to any single LLM vendor · Omnichannel consistency: manage voice, chat, apps, and email interactions from a single pl · Agentic AI platform for contact center automation
Teneo Agentic AI gives enterprises 100% output control, validates every response.
Enterprise organizations in regulated industries including banks, hospitals, telecoms, and
Built for banks, hospitals, telecoms and government.
Fully automating Tier 1 support and resolving (not deflecting) enterprise contact center i · Contact center automation including IVR, customer service, and agent assist · Conversational IVR with 90% reduction in misrouting · Automate 100% of Level 1 and 50% of Level 2 contact center support with no human agents re
Join Teneo and our +17,000 AI Agents revolutionizing customer service to fully automate Tier 1 support.
Pilot typically launches within 2-4 weeks; full deployment across multiple lines of busine
Most customers launch a pilot within 2 to 4 weeks. Full deployment across multiple lines of business typically takes under 60 days, with measurable ROI often seen immediately.
Public API plus native low-code AI Agent Builder for full lifecycle control
Build, test, deploy, analyze, and optimize AI agents in one place; powered by the native low-code AI Agent Builder and Public API for full lifecycle control.
Connects to any BSS, OSS, CRM, EHR, GDS, or CCaaS via API, with no approved connector list · Prebuilt backend and channel connectors with CRMs and databases · 80+ integrations with existing conversational AI systems and any speech provider
Connect to any BSS, OSS, CRM, EHR, GDS, or CCaaS with an API — in days
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Teneo.ai | Enterprise Agentic AI | 100% Output Control | ...
100% output control with validated responses · LLM-independent by design; not locked to any single LLM vendor · Supports MCP and A2A protocols
100% output control with validated responses
LLM-independent by design; not locked to any single LLM vendor
Supports MCP (Model Context Protocol) for agent-to-tool communication and A2A (Agent-to-Agent protocol) for agent-to-agent coordination
Omnichannel consistency: manage voice, chat, apps, and email interactions from a single platform
86+ languages supported from a single platform instance
Fully automating Tier 1 support and resolving (not deflecting) enterprise contact center interactions
Enterprise organizations in regulated industries including banks, hospitals, telecoms, and government
ISO/IEC 27001:2022, SOC 2 Type II, UK Cyber Essentials, GDPR-by-design, and Confidential Compute supported
Public company listed on Nasdaq First North Growth Market
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
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These tools share a workflow, capability or audience with Teneo. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Delivered as a SaaS product
Public API plus native low-code AI Agent Builder for full lifecycle control
Connects to any BSS, OSS, CRM, EHR, GDS, or CCaaS via API, with no approved connector list or platform limitations
Agentic AI platform for contact center automation
99% accuracy in NLU intent and entity detection
Cuts LLM costs by 98% via intelligent orchestration
Contact center automation including IVR, customer service, and agent assist
Conversational IVR with 90% reduction in misrouting
Supports 86+ languages natively including dialects and accents
Enterprise-grade security with encryption, access control, and regulatory compliance
Prebuilt backend and channel connectors with CRMs and databases
Low-code / no-code platform with visual AI Agent Builder
99% intent recognition accuracy
Generative AI integration with LLM orchestration
86+ languages supported natively out of the box, including regional dialects
On-premise, private cloud, or secure SaaS
Enterprise-grade encryption, role-based access control (RBAC); compliant with ISO 27001, EU AI Act, and GDPR
80+ integrations with existing conversational AI systems and any speech provider
Built on Microsoft Azure infrastructure
TLML™ proprietary Teneo model
CEO Per Ottosson
Automate 100% of Level 1 and 50% of Level 2 contact center support with no human agents required for Level 1
Pilot typically launches within 2-4 weeks; full deployment across multiple lines of business usually takes under 60 days
Voice, chat, email, and social media customer service channels
Listed on Nasdaq First North Growth Market · Per Ottosson is CEO of Teneo.ai · 17,000+ AI agents in production
100% output control with validated responses and zero hallucinations
Connects to any BSS, OSS, CRM, EHR, GDS, or CCaaS via Public API or low-code nodes
ISO/IEC 27001:2022, SOC 2 Type II, UK Cyber Essentials, GDPR-by-design, Confidential Compute supported
