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Start here for the decision-making essentials: what Emplifi does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing scales with business outcomes rather than seat count, with unlimited seats include
Emplifi is a cloud-based SaaS platform delivering autonomous customer experience powered by agentic AI across social media marketing, social commerce, and customer care. Built for mid-market and enterprise brands, it unifies publishing, care, UGC, analytics, and AI-driven insights.
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Short answers to the questions buyers and builders commonly ask about Emplifi. Each answer cites the shared ledger below, where every source is listed once.
Autonomous Customer Experience (A-CX) powered by agentic AI spanning social media marketin · Unified social customer care inbox consolidating comments, DMs, and brand mentions with AI · Ratings & Reviews and user-generated content (UGC) management with automated approvals to · Social listening, competitive benchmarking, and unified analytics dashboards with AI compu
Emplifi delivers autonomous customer experience powered by agentic AI, helping enterprise brands turn customer signals into intelligent action across social media marketing, social commerce, and customer care.
Mid-market and enterprise brands · Mid-market to enterprise brands looking to unify social and customer experience · Enterprise brands
Emplifi is built for mid-market and enterprise brands that need to autonomously orchestrate social marketing, customer care, and social commerce at scale.
Enterprise brands that publish, sell, and serve customers on social across marketing, comm · Industries served: retail and ecommerce, travel and hospitality, consumer packaged goods, · Plan, publish, engage, listen, analyze, and manage customer care across social channels · Social media customer experience management (CXM), including content creation, scheduling,
Emplifi makes teams of 5 run like 50 — for enterprise brands that publish, sell, and serve customers on social.
May offer more depth than smaller teams require
May offer more depth than smaller teams require
Pricing scales with business outcomes rather than seat count, with unlimited seats include · Unlimited-user pricing model on most plans
Our pricing scales with your business outcomes, not your seat count.
Analytics API endpoints that expose platform data for custom dashboards, BI integrations,
Use robust analytics API endpoints to integrate all platform data for customized dashboards and deep business intelligence insights.
This profile connects the jobs Emplifi is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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HTTP 200 verified twice
Emplifi | AI-Powered Social Media Management & Marketing Platform
Cloud-based SaaS application (BusinessApplication category, Web Browser) · Founded in 2021 from merger of Socialbakers and Astute Solutions · Headquartered at 4200 Regent Street, Suite 200, Columbus, OH 43219, US
Autonomous Customer Experience (A-CX) powered by agentic AI spanning social media marketing, social commerce, and social customer care
Unified social customer care inbox consolidating comments, DMs, and brand mentions with AI-assisted routing, sentiment detection, and auto-moderation in 50+ languages
Ratings & Reviews and user-generated content (UGC) management with automated approvals to surface trusted content
Social listening, competitive benchmarking, and unified analytics dashboards with AI computer vision for brand/logo monitoring
Enterprise brands that publish, sell, and serve customers on social across marketing, commerce, and care
Cloud-based SaaS application accessed via Web Browser (BusinessApplication category)
Pricing scales with business outcomes rather than seat count, with unlimited seats included and no per-seat fees
Direct publishing to Facebook, Instagram, X, TikTok, LinkedIn, Pinterest, Threads, and YouTube via native channel APIs
Pre-built integrations with Salesforce CRM, WhatsApp Business, Google My Business, Google Drive/Box/Dropbox DAM, and Looker Studio
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
August 2026 product update adds an Assigned case queue filter in Care, a redesigned Agent Chat widget with clearer icons, resizable input and searchable templates, custom tags for organizing Flow Automations, and places Fuel AI in beta ahead of broader availab
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These tools share a workflow, capability or audience with Emplifi. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Analytics API endpoints that expose platform data for custom dashboards, BI integrations, and Looker Studio reporting
Two-factor authentication (password + verification step), single sign-on, role-based permissions, and granular department/region data segregation
Emplifi
2021 (merger of Socialbakers and Astute Solutions)
Autonomous CX platform using agentic AI across content orchestration, social marketing, social commerce, social customer care, AI chatbot, unified analytics, social listening, influencer management, UGC, ratings & reviews, live video shoppi
Emplifi Fuel (AI intelligence engine powering the platform)
Mid-market and enterprise brands
Industries served: retail and ecommerce, travel and hospitality, consumer packaged goods, restaurants, sports, media and entertainment, higher education, and agencies
Unlimited-user pricing model on most plans
SOC 2 Type II and ISO 27001 certified; annual CREST-accredited penetration testing
TLS encryption, role-based access controls, GDPR compliance with Standard Contractual Clauses for EU/UK transfers
Cloud SaaS hosted on AWS
99.5% SaaS uptime SLA; standard support 3-hour first-response time, Monday–Friday 24 hours
4200 Regent Street, Suite 200, Columbus, OH 43219, US
Autonomous customer experience powered by agentic AI across social media marketing, social commerce, and customer care
End-to-end social media management platform spanning publishing, analytics, care, UGC, and influencers
Mid-market to enterprise brands looking to unify social and customer experience
Plan, publish, engage, listen, analyze, and manage customer care across social channels
Modern marketing teams managing high-volume, multi-channel operations with AI and automation embedded throughout workflows
Strong CX and commerce integrations alongside coverage of major social platforms (Facebook, Instagram, TikTok, LinkedIn, X, YouTube)
May offer more depth than smaller teams require
Customer support phone +1-855-508-6150 and email marketing@emplifi.io
Official profiles on Twitter (@emplifi_io), Facebook (Emplifi), YouTube (@Emplifi), Instagram (@emplifi), LinkedIn (company/emplifi), and TikTok (@emplifi)
Emplifi
4200 Regent Street, Suite 200, Columbus, OH 43219, US
Software as a Service (SaaS)
BusinessApplication (web browser)
Autonomous customer experience powered by agentic AI combining social media marketing, social commerce, and customer care
