HTTP 200 verified twice
Customer support · Tool
Tiledesk
ResearchedTiledesk is an open-source, no-code platform for building AI chatbots and connecting live agents across web, WhatsApp, and voice. It supports customer support, lead qualification, agent copilot, and internal support workflows.
Official site snapshots
Visit live site See the official site at a glance
Read-only public captures of Tiledesk’s homepage and verified pricing page. Screenshots are dated, never live embeds, and open full-screen.
In one minute
Start here for the decision-making essentials: what Tiledesk does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing4 options
14-day free trial
no credit card required
cancel anytime
14-day free trial available, no credit card required
Platforms
Chat widget (web)
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseOpen Source community offered
Best suited to
Source-backed fit E-Commerce & Retail businesses seeking automated customer support Consulting & Legal Services firms Educational Institutions Vendors, SIs and agencies offering white-label AI agents E-Commerce & Retail; Consulting & Legal Services; Educational Institutions Vendors, SIs and agencies offering AI Agents under their own brand
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about Tiledesk. Each answer cites the shared ledger below, where every source is listed once.
01What does Tiledesk say it can do?
Open-source, no-code platform to build AI chatbots and connect live agents; automates conv · Agentic AI Operating System enabling scalable, fully automated workflows with multi-agents · Design Studio, Knowledge Base, and Multichannel Support are core features · AI-powered chatbot answering customers' problems without human intervention
Tiledesk is the open-source, no-code platform to build AI chatbots and connect live agents. Automate conversations and boost customer support
02Who is Tiledesk intended for?
E-Commerce & Retail; Consulting & Legal Services; Educational Institutions · Vendors, SIs and agencies offering AI Agents under their own brand (white label) · E-Commerce & Retail · Consulting & Legal Services
E-Commerce & Retail Consulting & Legal Services Educational Institutions
03What use cases does Tiledesk describe?
AI for Customer Support; AI for Lead Qualification & Routing; Copilot for Human Agents; AI · AI for Customer Support · AI for Lead Qualification & Routing · Copilot for Human Agents
AI for Customer Support AI for Lead Qualification & Routing Copilot for Human Agents AI for Internal Support
04What pricing information is available for Tiledesk?
14-day free trial; no credit card required; cancel anytime · 14-day free trial available, no credit card required
14-day free trial No credit card required Cancel anytime
05What integrations does Tiledesk document?
WhatsApp Business, MCP Tools & Actions, and Shopify integrations available · WhatsApp Business, MCP Tools & Actions, Shopify · WhatsApp Business · Make (for accessing thousands of apps)
WhatsApp Business MCP Tools & Actions Shopify All Integrations
06How can Tiledesk be deployed or accessed?
Cloud or custom deployment available for white-label offering · On-Premise installation available
Cloud or custom deployment Dedicated onboarding Enterprise-grade scalability
Decision guide
Customer supportCapabilities and operating fit
This profile connects the jobs Tiledesk is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- AI for Customer Support
- AI for Lead Qualification & Routing
- Copilot for Human Agents
- AI for Internal Support
- AI for Customer Support; AI for Lead Qualification & Routing; Copilot for Human Agents; AI
- AI for Customer Support, AI for Lead Qualification & Routing, Copilot for Human Agents, AI
Topics mapped
Verified capabilities
- Open-source, no-code platform to build AI chatbots and connect live agents; automates conv
- Agentic AI Operating System enabling scalable, fully automated workflows with multi-agents
- Design Studio, Knowledge Base, and Multichannel Support are core features
- AI-powered chatbot answering customers' problems without human intervention
- Crawls an entire website from a URL to train the chatbot
- Provides 24/7 customer support outside office hours
- OpenAI-enhanced bot performs sentiment analysis and other actions
- Design Studio
Recorded integrations
WhatsApp Business, MCP Tools & Actions, and Shopify integrations availableWhatsApp Business, MCP Tools & Actions, ShopifyWhatsApp BusinessMake (for accessing thousands of apps)HubSpot (marketing, sales, and service tools)OpenAI / ChatGPT (LLM for human-like conversations)Qapla' (shipping management)Customer.io (automated customer engagement messaging)Brevo (business management)MCP Tools & Actions
Intended audiences
E-Commerce & Retail; Consulting & Legal Services; Educational InstitutionsVendors, SIs and agencies offering AI Agents under their own brand (white label)E-Commerce & RetailConsulting & Legal ServicesEducational Institutionsemployees, internal teams, and field techniciansE-Commerce & Retail, Consulting & Legal Services, Educational Institutions
Access signals
- Pricing model
- 14-day free trial; no credit card required; cancel anytime · 14-day free trial available, no credit card required
- API
- Not publicly listed
- Source links
- 17 recorded
Source-backed
Updated July 23, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
Tiledesk AI Operating System. The backbone of your AI projects | Tiledesk
Open-source, no-code platform to build AI chatbots and connect live agents · Agentic AI Operating System enabling scalable, fully automated workflows with multi-agents · AI for Customer Support
Open-source, no-code platform to build AI chatbots and connect live agents; automates conversations for customer support
Agentic AI Operating System enabling scalable, fully automated workflows with multi-agents, humans-in-the-loop, MCP and APIs
AI for Customer Support; AI for Lead Qualification & Routing; Copilot for Human Agents; AI for Internal Support
E-Commerce & Retail; Consulting & Legal Services; Educational Institutions
Design Studio, Knowledge Base, and Multichannel Support are core features
View 32 more verified facts
WhatsApp Business, MCP Tools & Actions, and Shopify integrations available
Deployable across web, WhatsApp, voice and other channels
14-day free trial; no credit card required; cancel anytime
Tiledesk
AI for Customer Support
AI for Lead Qualification & Routing
Copilot for Human Agents
AI for Internal Support
WhatsApp Business, MCP Tools & Actions, Shopify
14-day free trial available, no credit card required
Cloud or custom deployment available for white-label offering
Vendors, SIs and agencies offering AI Agents under their own brand (white label)
AI-powered chatbot answering customers' problems without human intervention
Crawls an entire website from a URL to train the chatbot
Provides 24/7 customer support outside office hours
OpenAI-enhanced bot performs sentiment analysis and other actions
AI for Customer Support
AI for Lead Qualification & Routing
Copilot for Human Agents
AI for Internal Support
E-Commerce & Retail
Consulting & Legal Services
Educational Institutions
WhatsApp Business
Tiledesk SRL
AI for Customer Support
AI for Lead Qualification & Routing
Copilot for Human Agents
AI for Internal Support
E-Commerce & Retail
Consulting & Legal Services
Educational Institutions
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
AI for Customer Support
AI for Lead Qualification & Routing
Copilot for Human Agents
AI for Internal Support
Open-source, no-code platform to build AI chatbots and connect live agents; automates conv
Agentic AI Operating System enabling scalable, fully automated workflows with multi-agents
Design Studio, Knowledge Base, and Multichannel Support are core features
AI-powered chatbot answering customers' problems without human intervention
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
14-day free trial; no credit card required; cancel anytime · 14-day free trial available, no credit card requiredOpen Source community offered
Application types
Live chat / communications and messaging productsCustomer Interaction SolutionAI Agent
Platforms
Deployable across web, WhatsApp, voice and other channelsChat widget (web)WhatsApp Business and Facebook Messenger (multichannel support)
Adoption notes
DeploymentCloud or custom deployment available for white-label offering · On-Premise installation available
LicenseOpen Source community offered
Model supportNot disclosed by source
Data controlNot disclosed by source
Learning curveIntermediate
Primary use casesAI for Customer Support, AI for Lead Qualification & Routing, Copilot for Human Agents, AI for Internal Support, AI for Customer Support; AI for Lead Qualification & Routing; Copilot for Human Agents; AI, AI for Customer Support, AI for Lead Qualification & Routing, Copilot for Human Agents, AI
What to verify before adopting
Evolution and major updates
Research in progressTiledesk timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
16 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 1tiledesk.com/privacy-html 16 facts · 4 answers · Security
- 2tiledesk.com 13 facts · 5 answers · Official site
- 3tiledesk.com/chatbot-knowledge-base 12 facts · 4 answers · Official site
- 4tiledesk.com/quick-and-easy-integration 15 facts · 1 answer · Official site
- 5tiledesk.com/chatbot-features-pricing 9 facts · 5 answers · Pricing
- 6tiledesk.com/blog 13 facts · Official site
- 7tiledesk.com/changelog 11 facts · 1 answer · Official site
- 8tiledesk.com/brilliant-customer-interaction-solution 11 facts · Official site
- 9tiledesk.com/ai-for-internal-support 5 facts · Official site
- 10tiledesk.com/ai-agents-for-customer-support-automation Official site
- 11tiledesk.com/custom-built-ai-support-agent-with-tiledesk-white-labeling Official site
- 12tiledesk.com/customer-stories/chatbot-for-customer-service Official site
- 13tiledesk.com/customer-stories/how-trackting-saved-30-of-support-staff-time-with-ai-agent Official site
- 14tiledesk.com/facebook-integration-with-chatbot Official site
- 15tiledesk.com/tiledesks-commitment-to-security Security
- 16tiledesk.com/whatsapp-chatbot-integration Official site
Research status120 substantive facts · 16 source pages · quality score 95/100