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Start here for the decision-making essentials: what SysAid does, who it is for, how it is accessed, and the first-party sources behind this profile.
Enterprise
SysAid is an AI-powered ITSM and help desk platform from SysAid Technologies Ltd. that automates IT service delivery, resolves over 60% of incidents before ticket creation, and offers 1000+ integrations. Deployed via cloud or on-premises, it features enterprise-grade security, SAML SSO, and 24/6 tiered support.
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Short answers to the questions buyers and builders commonly ask about SysAid. Each answer cites the shared ledger below, where every source is listed once.
AI-powered ITSM platform that automates workflows and optimizes IT service delivery · Automatically resolves more than 60% of incidents before they ever become tickets · Generative AI orchestration of service management across the organization · SysAid Copilot AI assistant for agents and end users
Explore SysAid's AI-powered ITSM platform. Automate workflows and optimize IT service delivery.
Trusted by 10,000+ IT teams worldwide
Trusted by 10,000+ IT teams worldwide.
IT Service Management (ITSM), Help Desk, and Enterprise Service Management (ESM) · IT service management (ITSM) for educational institutions serving students and staff
Help Desk ITSM ESM
Customers cannot resell, sublicense, reverse engineer, or use the service to build a compe · Special categories of Personal Data (Article 9(1) GDPR data such as health, biometric, rac
sell, assign, transfer, rent, sublicense, resell, or otherwise commercially exploit or distribute, make available the Services to any third party
Enterprise | Custom pricing/month | minimum 20 agents; includes 300K Workato integration c
"name":"Enterprise","description":"All Professional features plus sandbox environment, dedicated instance options, 100 department workspaces, advanced BI analytics, Gold support with 1-hour P1 SLA, 300K Workato integration credits, and 7-year storage retention. Minimum 20 agents. Custom pricing available on request."
SysAid has an API with full access to main entities, allowing create, modify, and delete o
SysAid has an API that gives you full access to each of the main entities in SysAid. You can create, modify, and delete entities.
This profile connects the jobs SysAid is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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HTTP 200 verified twice
SysAid ITSM Platform: Automate & Elevate ITSM - SysAid
AI-powered ITSM platform automating workflows and optimizing service delivery · Resolves more than 60% of incidents before they become tickets · SysAid Copilot helps agents resolve tickets up to 90% faster
AI-powered ITSM platform that automates workflows and optimizes IT service delivery
Automatically resolves more than 60% of incidents before they ever become tickets
Enterprise | Custom pricing/month | minimum 20 agents; includes 300K Workato integration credits and 7-year storage retention
IT Service Management (ITSM) software and help desk platform
Available as Web-based, Cloud, and On-Premises deployments
Help desk software can be implemented and running in 30 days or less
SysAid Cloud is hosted on AWS data centers across three primary regions: US, Europe, and Asia Pacific
1000+ integrations via code-free integrations, APIs, and prebuilt solutions
Certified for GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, with MFA & SSO, SSL, DPA, and Multi-Region Data Residency
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with SysAid. They may complement it rather than replace it, and are not presented as integrations or endorsements.
AES-256 encryption for data at rest and SSL/TLS encryption for data in transit
Supports SAML SSO with Microsoft Azure, Microsoft ADFS, Google GSuite SSO, OKTA, and OneLogin; MFA supported
37 Sderot Sha'ul HaMelech, Tel Aviv-Yafo, 6492806, Israel
24/6 support hours with tiered SLAs; Professional plan P1 response in 3 hours, Enterprise plan P1 response in 1 hour
Primary areas served: United States, Canada, and United Kingdom
SysAid Technologies Ltd.
2002
Generative AI orchestration of service management across the organization
SysAid Copilot AI assistant for agents and end users
AI Agents and AI Agent Builder for autonomous service management
IT Service Management (ITSM), Help Desk, and Enterprise Service Management (ESM)
IT Asset Management, CMDB, and License Manager
Cloud-based ITSM platform
United States, Canada, United Kingdom
IT service management (ITSM) for educational institutions serving students and staff
SysAid Copilot provides AI assistance with zero setup or coding required
AI Agent Builder allows IT teams to create custom AI agents that automate routine tasks with no coding
Cloud-hosted SaaS platform, hosted by SysAid or by SysAid's hosting partners
Limited, non-exclusive, revocable, non-transferable, non-sublicensable subscription license for internal use only
Technical support and customer care provided under the Service Level and Support Agreement and Customer Level Agreement
Customers cannot resell, sublicense, reverse engineer, or use the service to build a competing product
SysAid Technologies (legal entity SYSAID TECHNOLOGIES)
Compliant with GDPR, UK GDPR, and CCPA; uses EU 2021 Standard Contractual Clauses for international data transfers
Implements reasonable security and backup procedures; processor obligations under GDPR Article 4; access limited to personnel on a need-to-know basis
Special categories of Personal Data (Article 9(1) GDPR data such as health, biometric, racial/ethnic origin, etc.) must not be uploaded
Uses sub-processors (third-party service providers and SysAid affiliates) to process Personal Data on behalf of customers
SysAid ITSM Platform
Available as both Cloud and On-Premises deployments
