HTTP 200 verified twice
Customer support · Tool
Respond.io
ResearchedAI-powered customer conversation management platform trusted by 10,000+ B2C businesses. Unifies WhatsApp, TikTok, Instagram, and Facebook in a team inbox for lead capture, conversational support, and campaign management.
Official site snapshots
Visit live site See the official site at a glance
Read-only public captures of Respond.io’s homepage and verified pricing page. Screenshots are dated, never live embeds, and open full-screen.
In one minute
Start here for the decision-making essentials: what Respond.io does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing5 options
Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterp
Free 7-day trial available
Customers pay only for the contacts they talk to
Free inbound messages and calls
outbound billed per Meta's rates by country and volume
Platforms
WhatsApp, TikTok, Instagram, FacebookWhatsApp Business Calling API
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseProprietary
Best suited to
Source-backed fit B2C businesses scaling customer chats, calls, and campaigns Teams needing a unified inbox across WhatsApp, TikTok, Instagram, and Facebook Retail, Education, Healthcare, Professional Services, Automotive, and… Organizations wanting AI Agents to automate customer conversations Teams requiring ISO 27001-certified, GDPR-compliant messaging infrastructure 10,000+ B2C businesses
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about Respond.io. Each answer cites the shared ledger below, where every source is listed once.
01What does Respond.io say it can do?
AI-Powered Customer Conversation Management Software · Unifies WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents · Lead capture from click-to-WhatsApp ads, QR codes and more with lifecycle tracking · Free tools include WhatsApp Pricing Calculator, WhatsApp Link Generator and WhatsApp QR Ge
Respond.io | #1 AI-Powered Customer Conversation Management Software
02Who is Respond.io intended for?
10,000+ B2C businesses · Serves Retail, Education, Healthcare, Professional Services, Automotive, and Travel indust · Brands in retail, education, beauty and healthcare · Mid-market B2C businesses that have outgrown lightweight tools
Trusted by 10,000+ B2C businesses to scale customer chats, calls & campaigns.
03What use cases does Respond.io describe?
Capture, convert, qualify, route, and book leads; provide conversational support, promotio · Targets Retail, Education, Healthcare, Professional Services, Automotive and Travel indust · Conversation Led Growth (CLG) framework for converting messaging conversations into busine · Lead capture from ads, social, website, and offline sources
Capture Leads Capture from Ads Capture from Social Capture from Website Capture from Offline Convert Leads AI Agents ✨ Team Inbox Qualify Leads Route Leads Book Appointments Retain Customers Conversational Support Promotions and Newsletters Renewal Reminders CSAT or NPS Surveys
04What pricing information is available for Respond.io?
Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterp · Free 7-day trial available · Customers pay only for the contacts they talk to · Free inbound messages and calls; outbound billed per Meta's rates by country and volume
Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterprise.
05Does Respond.io document API access?
Developer Hub with guides and documentation for developers · WhatsApp Pricing Calculator tool · WhatsApp Link Generator tool · WhatsApp QR Generator tool
Developer Hub Guides and documentation to help you start working with respond.io
06What integrations does Respond.io document?
WhatsApp Business Calling API; Channels and Integrations · WhatsApp Business Calling API · WhatsApp Coexistence lets WhatsApp Business App and API run on the same number · Developer Hub with guides and documentation for developers
WhatsApp Business Calling API Channels and Integrations
Decision guide
Customer supportCapabilities and operating fit
This profile connects the jobs Respond.io is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- Capturing leads from ads, social, website, and offline channels
- Qualifying, routing, and booking appointments with leads
- Providing conversational customer support
- Running promotions, newsletters, and renewal reminders
- Collecting CSAT or NPS surveys
- Sending and managing bulk messages via Broadcasts on supported channels
Topics mapped
Verified capabilities
- AI-Powered Customer Conversation Management Software
- Unifies WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents
- Lead capture from click-to-WhatsApp ads, QR codes and more with lifecycle tracking
- Free tools include WhatsApp Pricing Calculator, WhatsApp Link Generator and WhatsApp QR Ge
- Platform supports connecting and configuring messaging channels and automation
- Platform supports sending and managing bulk messages via Broadcasts on supported Channels
- AI Agents for lead conversion and customer engagement
- Conversational Support
Recorded integrations
WhatsApp Business Calling API; Channels and IntegrationsWhatsApp Business Calling APIWhatsApp Coexistence lets WhatsApp Business App and API run on the same numberDeveloper Hub with guides and documentation for developersRespond.io can be integrated with external software to meet business needsChannels and Integrations supportedWhatsAppFacebookTelegramViber
Intended audiences
10,000+ B2C businessesServes Retail, Education, Healthcare, Professional Services, Automotive, and Travel industBrands in retail, education, beauty and healthcareMid-market B2C businesses that have outgrown lightweight toolsUsed by over 10,000 brandsMid-market B2C companiesPartners via a referral program with commissions
Access signals
- Pricing model
- Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterp · Free 7-day trial available · Customers pay only for the contacts they talk to · Free inbound messages and calls; outbound billed per Meta's rates by country and volume
- API
- Not publicly listed
- Source links
- 15 recorded
Source-backed
Updated July 23, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
Respond.io | #1 AI-Powered Customer Conversation Management Software
AI-Powered Customer Conversation Management Software · Trusted by 10,000+ B2C businesses to scale chats, calls, and campaigns · Unifies WhatsApp, TikTok, Instagram, and Facebook in a team inbox with AI Agents
AI-Powered Customer Conversation Management Software
10,000+ B2C businesses
Unifies WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents
WhatsApp, TikTok, Instagram, Facebook
Team inbox for customer chats, calls, and campaigns
View 32 more verified facts
Capture, convert, qualify, route, and book leads; provide conversational support, promotions, newsletters, renewal reminders, and CSAT/NPS surveys
WhatsApp Business Calling API; Channels and Integrations
24/5 live support and 24/7 AI support
Help Center, Video Guides, Blog, Developer Hub
Partner Program with commissions for referrals
Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterprise
Free 7-day trial available
Customers pay only for the contacts they talk to
24/5 live support and 24/7 AI support
Help Center with step-by-step guides
WhatsApp Business Calling API
Serves Retail, Education, Healthcare, Professional Services, Automotive, and Travel industries
Partner Program with commissions for referrals
Website available in English, Spanish, Arabic, Chinese (Simplified & Traditional), French, German, Bahasa Indonesia, Italian, Portuguese, Russian, Thai, and Vietnamese
24/5 live support and 24/7 AI support
WhatsApp Coexistence lets WhatsApp Business App and API run on the same number
Team inbox unifying multiple WhatsApp accounts and other channels for multiple users
Lead capture from click-to-WhatsApp ads, QR codes and more with lifecycle tracking
Targets Retail, Education, Healthcare, Professional Services, Automotive and Travel industries
Site available in English, Spanish, Arabic, Simplified & Traditional Chinese, French, German, Bahasa Indonesia, Italian, Portuguese, Russian, Thai and Vietnamese
Developer Hub with guides and documentation for developers
Free tools include WhatsApp Pricing Calculator, WhatsApp Link Generator and WhatsApp QR Generator
Respond.io raised $62.5M in Series B funding
Platform supports connecting and configuring messaging channels and automation
Platform supports sending and managing bulk messages via Broadcasts on supported Channels
Conversation Led Growth (CLG) framework for converting messaging conversations into business outcomes
Respond.io can be integrated with external software to meet business needs
Developer Hub available for developers
Learning Center and Help Center available for user education
Respond.io is a Meta Business Partner
Respond.io is a TikTok Marketing Partner
Free WhatsApp tools available: WhatsApp Pricing Calculator, WhatsApp Link Generator, WhatsApp QR Generator
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Capturing leads from ads, social, website, and offline channels
Qualifying, routing, and booking appointments with leads
Providing conversational customer support
Running promotions, newsletters, and renewal reminders
Collecting CSAT or NPS surveys
Sending and managing bulk messages via Broadcasts on supported channels
Implementing the Conversation Led Growth (CLG) framework
Capture, convert, qualify, route, and book leads; provide conversational support, promotio
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
Respond.io offers 4 plans: Starter ($79/mo), Growth ($159/mo), Advanced ($279/mo) & Enterp · Free 7-day trial available · Customers pay only for the contacts they talk to · Free inbound messages and calls; outbound billed per Meta's rates by country and volume
Application types
Team inbox for customer chats, calls, and campaignsFree WhatsApp tools available: WhatsApp Pricing Calculator, WhatsApp Link Generator, WhatsCustomer Conversation Platform / Customer support
Platforms
WhatsApp, TikTok, Instagram, FacebookTeam inbox unifying multiple WhatsApp accounts and other channels for multiple usersWhatsApp Business Calling APIWhatsApp, Messenger, TikTok and additional messaging channelsSupports WhatsApp, Messenger, TikTok and more messaging channelsWhatsApp Business Messaging API and WhatsApp Business Calling API
App stores and other links
Adoption notes
DeploymentNot disclosed by source
LicenseNot disclosed by source
Model supportNot disclosed by source
Data controlEnterprise-level security and data privacy
Learning curveIntermediate
Primary use casesCapturing leads from ads, social, website, and offline channels, Qualifying, routing, and booking appointments with leads, Providing conversational customer support, Running promotions, newsletters, and renewal reminders, Collecting CSAT or NPS surveys, Sending and managing bulk messages via Broadcasts on supported channels, Implementing the Conversation Led Growth (CLG) framework, Capture, convert, qualify, route, and book leads; provide conversational support, promotio, Targets Retail, Education, Healthcare, Professional Services, Automotive and Travel indust, Conversation Led Growth (CLG) framework for converting messaging conversations into busine, Lead capture from ads, social, website, and offline sources, Lead qualification, routing, and appointment booking, Customer retention via conversational support, promotions, renewal reminders, and CSAT/NPS, Customer retention via conversational support, promotions, newsletters, renewal reminders,, Conversational Support, Lead capture from Ads, Social, Website and Offline channels
What to verify before adopting
Evolution and major updates
Research in progressRespond.io timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
15 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 1respond.io 15 facts · 4 answers · Official site
- 2respond.io/help 10 facts · 3 answers · Official site
- 3respond.io/omnichannel-ai-crm-conversation-platform 11 facts · 1 answer · Official site
- 4respond.io/pricing 9 facts · 3 answers · Pricing
- 5respond.io/security 10 facts · 2 answers · Security
- 6respond.io/about 10 facts · 1 answer · Official site
- 7respond.io/integrations 11 facts · Official site
- 8respond.io/whatsapp-business-api 8 facts · 3 answers · Documentation
- 9respond.io/customers 9 facts · 1 answer · Official site
- 10respond.io/press 9 facts · Official site
- 11respond.io/blog 3 facts · 1 answer · Official site
- 12respond.io/whatsapp-pricing-calculator 1 answer · Pricing
- 13respond.io/conversational-support Official site
- 14respond.io/faqs Official site
- 15respond.io/whatsapp-business-calling-api Documentation
Research status120 substantive facts · 15 source pages · quality score 95/100