Customer support · Tool

ProProfs

Researched

ProProfs is a SaaS company offering an AI-powered suite of customer support, training, quiz, and CRM software, trusted by over 15 million people worldwide.

Los Angeles / Santa Monica, CA Checked July 23, 2026

Official websiteVisit website

Official site snapshots

See the official site at a glance

Read-only public captures of ProProfs’s homepage and verified pricing page. Screenshots are dated, never live embeds, and open full-screen.

Visit live site

Homepage · captured Jul 23, 2026

Pricing page · captured Jul 23, 2026

At a glance

In one minute

Start here for the decision-making essentials: what ProProfs does, who it is for, how it is accessed, and the first-party sources behind this profile.

PricingCurrent signal

Free signup option available

Platforms

Web

API accessNot public

FoundedNot disclosed by source

AvailabilityWeb / remote

LicenseProprietary

Best suited to

Source-backed fit

Teams needing AI-powered customer support software Organizations training employees via an AI LMS Businesses building quizzes and online assessments Companies managing customer relationships through CRM Trusted by over 15 million people Live Chat vertical industries: Automotive, Customer Service, Ecommerce,…

Decision support

Common questions and adoption checks

6 sourced answers

Short answers to the questions buyers and builders commonly ask about ProProfs. Each answer cites the shared ledger below, where every source is listed once.

01What does ProProfs say it can do?

AI-powered learning and development software suite · AI-powered customer support and experience software suite · AI LMS to train employees anywhere (Training Maker) · AI help center for teams (Knowledge Base)

Delightful Suite of AI-powered learning and development Software

Ledger citations[1] proprofs.com [3] proprofs.com/trust [2] proprofs.com/c/category/news-and-updates [4] proprofs.com/customers

02Who is ProProfs intended for?

Trusted by over 15 million people · Live Chat vertical industries: Automotive, Customer Service, Ecommerce, Education, Enterpr · WebinarNinja targets coaches, teachers, trainers, and consultants · 15M People & Businesses of all sizes

Trusted by over 15 million people!

Ledger citations[3] proprofs.com/trust [2] proprofs.com/c/category/news-and-updates [4] proprofs.com/customers [5] proprofs.com/about

03What use cases does ProProfs describe?

Training teams, supporting customers, and assessing performance · Automate customer support via the Customer Delight Suite · Training and learning: LMS, employee training, sexual harassment training, virtual classro · Quizzes and assessments: online assessment, online exam, online test maker, personality qu

Train your team, support customers, and assess performance with ProProfs—delightful, easy-to-use tools built to help you work smarter and grow faster.

Ledger citations[1] proprofs.com [3] proprofs.com/trust [2] proprofs.com/c/category/news-and-updates [4] proprofs.com/customers

04What pricing information is available for ProProfs?

Free signup option available

Sign Up Free

Ledger citation[2] proprofs.com/c/category/news-and-updates

05What security or data-control information does ProProfs publish?

Provides Transparency, Reliable System Uptime, Backups & Reliability, Data Security and Po

Trust ProProfs means to provide Transparency, Reliable System Uptime, Backups & Reliability, Data Security and Portability.

Ledger citation[3] proprofs.com/trust

06What support information does ProProfs publish?

Phone support at (855) 776-7763

ProProfs.com (855) 776-7763

Ledger citation[2] proprofs.com/c/category/news-and-updates

Decision guide

Capabilities and operating fit

Customer support

This profile connects the jobs ProProfs is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.

Common use cases

Training employees and teams with AI LMS (Training Maker)
Automating customer support via the Customer Delight Suite
Delivering AI ticketing, chat and help center support (Help Desk, Live Chat)
Creating and taking quizzes, exams and assessments (Quiz Maker)
Managing customers, contacts and follow-ups (BIGContacts CRM)
Running surveys, forms, NPS and CX programs (Survey Maker)

Topics mapped

Customer support SaaS Customer experience Help desk Live chat Knowledge base AI-powered Learning management system

Verified capabilities

Intended audiences

Trusted by over 15 million people Live Chat vertical industries: Automotive, Customer Service, Ecommerce, Education, Enterpr WebinarNinja targets coaches, teachers, trainers, and consultants 15M People & Businesses of all sizes Trainers, marketers, and educators

Access signals

Pricing model: Free signup option available
API: Not publicly listed
Source links: 8 recorded

Source-backed

Verified facts

Updated July 23, 2026

Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.

Official website

HTTP 200 verified twice

First-party description

ProProfs: SaaS Software for Training, Customer Support & More

Source-supported facts

ProProfs is SaaS software for training, customer support and more · ProProfs is a global leader in customer support and employee learning and development soft · ProProfs offers an AI-powered learning and development software suite and an AI-powered cu

Application type

SaaS

Use case

Training teams, supporting customers, and assessing performance

Capability

AI-powered learning and development software suite

Capability

AI-powered customer support and experience software suite

Platform

Training Maker — AI LMS to train employees anywhere

View 32 more verified facts

Platform

Help Desk — AI ticketing, chat & help center

Platform

Live Chat — Human support & AI agents, always on

Platform

Knowledge Base — AI help center for teams

Platform

Quiz Maker — create quizzes or take a quiz

Platform

PeopleGoal — manage employee performance & goals

Platform

Project — track projects, tasks & time with AI

Platform

BIGContacts CRM — manage customers, contacts and follow-ups

Company

ProProfs

Audience

Trusted by over 15 million people

Capability

AI LMS to train employees anywhere (Training Maker)

Capability

AI help center for teams (Knowledge Base)

Capability

World's simplest way to create quizzes or take a quiz (Quiz Maker)

Capability

AI ticketing, chat & help center (Help Desk)

Capability

Human support & AI agents, always on (Live Chat)

Capability

Surveys, forms, NPS, CX (Survey Maker)

Capability

CRM to manage customers, contacts and follow-ups (BIGContacts)

Capability

Insights surveying visitors in context on a website or app (Qualaroo)

Use case

Automate customer support via the Customer Delight Suite

Security

Provides Transparency, Reliable System Uptime, Backups & Reliability, Data Security and Portability as trust commitments

Company

ProProfs is a global leader in customer support and employee learning and development software

Headquarters

Los Angeles / Santa Monica, CA

Capability

Launched four integrated software suites (Customer Delight Suite, Smarter Employee Learning Suite, People Development Suite, Customer Growth)

Capability

Acquired PeopleGoal performance management software on Nov. 25, 2024, adding performance management, employee engagement, and talent development capabilities

Capability

Acquired WebinarNinja webinar software on January 22, 2024

Application type

SaaS product suite including Quiz Maker, Training Maker, Knowledge Base, Survey Maker, Live Chat, Project, Help Desk, BIGContacts CRM, Qualaroo Insights, Picreel, and Popups

Support

Phone support at (855) 776-7763

Use case

Training and learning: LMS, employee training, sexual harassment training, virtual classroom, eLearning authoring, distance learning, HR training

Use case

Quizzes and assessments: online assessment, online exam, online test maker, personality quiz, multiple-choice test maker, lead generation quizzes, fun quiz maker

Audience

Live Chat vertical industries: Automotive, Customer Service, Ecommerce, Education, Enterprise, Sales, Tour & Travel

Audience

WebinarNinja targets coaches, teachers, trainers, and consultants

Pricing

Free signup option available

Capability

AI-powered learning and development software suite

Practical capabilities

What it helps with

8 documented areas

A concise view of the jobs, capabilities and integrations described in the recorded product sources.

Use case

Training employees and teams with AI LMS (Training Maker)

Use case

Automating customer support via the Customer Delight Suite

Use case

Delivering AI ticketing, chat and help center support (Help Desk, Live Chat)

Use case

Creating and taking quizzes, exams and assessments (Quiz Maker)

Use case

Managing customers, contacts and follow-ups (BIGContacts CRM)

Use case

Running surveys, forms, NPS and CX programs (Survey Maker)

Use case

Surveying website or app visitors in context (Qualaroo)

Use case

Managing employee performance and goals (PeopleGoal)

Availability

Where it runs and where to get it

Source checked

Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.

Cost / license

Free signup option available

Application types

SaaSSaaS product suite including Quiz Maker, Training Maker, Knowledge Base, Survey Maker, Liv

Platforms

Training Maker — AI LMS to train employees anywhereHelp Desk — AI ticketing, chat & help centerLive Chat — Human support & AI agents, always onKnowledge Base — AI help center for teamsQuiz Maker — create quizzes or take a quizPeopleGoal — manage employee performance & goalsProject — track projects, tasks & time with AIBIGContacts CRM — manage customers, contacts and follow-ups

Implementation details

Adoption notes

DeploymentNot disclosed by source

LicenseNot disclosed by source

Model supportNot disclosed by source

Data controlProvides Transparency, Reliable System Uptime, Backups & Reliability, Data Security and Po

Learning curveIntermediate

Primary use casesTraining employees and teams with AI LMS (Training Maker), Automating customer support via the Customer Delight Suite, Delivering AI ticketing, chat and help center support (Help Desk, Live Chat), Creating and taking quizzes, exams and assessments (Quiz Maker), Managing customers, contacts and follow-ups (BIGContacts CRM), Running surveys, forms, NPS and CX programs (Survey Maker), Surveying website or app visitors in context (Qualaroo), Managing employee performance and goals (PeopleGoal), Tracking projects, tasks and time with AI (Project), Building an AI knowledge base for internal teams, Training teams, supporting customers, and assessing performance, Automate customer support via the Customer Delight Suite, Training and learning: LMS, employee training, sexual harassment training, virtual classro, Quizzes and assessments: online assessment, online exam, online test maker, personality qu, Unified platform to automate customer support, Unified platform to win, support & grow customers

What to verify before adopting

Evolution and major updates

ProProfs timeline

A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.

Research in progress

Scheduled for research

Building a reliable release history.

This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.

Dated event Short explanation Original source

Citation ledger

Recorded sources

8 unique pages

Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.

1proprofs.com 17 facts · 2 answers · Official site
2proprofs.com/c/category/news-and-updates 12 facts · 5 answers · Official site
3proprofs.com/trust 12 facts · 4 answers · Security
4proprofs.com/customers 12 facts · 3 answers · Official site
5proprofs.com/about 12 facts · 1 answer · Official site
6proprofs.com/customer-delight-suite 12 facts · Official site
7proprofs.com/customer-growth-suite 12 facts · Official site
8proprofs.com/policies/privacy 12 facts · Security

Research status99 substantive facts · 8 source pages · quality score 95/100