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Start here for the decision-making essentials: what Pendo does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pendo Free
Pendo is a unified Software Experience Management platform combining product and agent analytics, user feedback, in-app guidance, and AI-powered predictions. It serves product, revenue, and IT teams across web, mobile, and AI applications.
Read-only public captures of Pendo’s homepage and verified pricing page. Screenshots are dated, never live embeds, and open full-screen.
Short answers to the questions buyers and builders commonly ask about Pendo. Each answer cites the shared ledger below, where every source is listed once.
Unified platform combining product and agent analytics, user feedback, in-app guidance, an · Software Experience Management platform that increases revenue, cuts costs, and reduces ri · Combines software usage analytics with in-app guidance and user feedback capabilities · Enables non-technical teams to tag content and deliver product experiences without enginee
Pendo is the only platform that unifies product and agent analytics, user feedback, in-app guidance, and AI-powered predictions into a single source of truth for product experience.
Product, revenue, and IT teams, including non-technical users who can create segments, bui · Pendo MCP is available to any paid Pendo customer, with an organization admin required to · Employees within organizations using internal tools · End users of customer-facing software products
Pendo is designed for product, revenue, and IT teams to work independently—with powerful capabilities that can scale to meet enterprise data science and engineering needs when you have them.
Optimize the entire software experience to drive adoption and improve engagement · Identify how features are used to make data-driven decisions on the product roadmap · Employee digital adoption and in-app training in the digital workplace · Customer onboarding and self-service product education
Optimize the entire software experience to drive adoption and improve engagement.
When using Pendo MCP, the AI service processing queries (e.g., Anthropic, OpenAI) will rec
the AI service (e.g., Anthropic, OpenAI) processes your Pendo data to answer queries, so organizations should review their AI data policies and compliance requirements (GDPR, CCPA, etc.) before implementation.
Pendo Free | free | free-forever with up to 500 monthly active users (MAUs), unlimited web · Pendo pricing is based on Monthly Active Users (MAUs), not the number of applications trac
Pendo Free is our free-forever version that helps teams get started with improving their software experience. It includes product analytics, in-app guides, Pendo-branded roadmaps, and Pendo-branded NPS surveys, and supports unlimited web and mobile app keys for up to 500 monthly active users (MAUs).
Provides API access, data pipeline integrations, custom SQL queries, and advanced analytic
Pendo provides API access, data pipeline integrations, custom SQL queries, and advanced analytics for technical teams who want deeper control.
This profile connects the jobs Pendo is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
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Pendo | Product Context for Your Apps and AI Agents
Unifies product and agent analytics, user feedback, in-app guidance, and AI-powered predic · Designed for product, revenue, and IT teams · Pendo Free is a free-forever tier supporting up to 500 monthly active users
Unified platform combining product and agent analytics, user feedback, in-app guidance, and AI-powered predictions into a single source of truth for product experience.
Product, revenue, and IT teams, including non-technical users who can create segments, build in-app guides, and deploy feedback surveys without writing code.
Pendo Free | free | free-forever with up to 500 monthly active users (MAUs), unlimited web and mobile app keys, product analytics, in-app guides, Pendo-branded roadmaps, and Pendo-branded NPS surveys
Pendo pricing is based on Monthly Active Users (MAUs), not the number of applications tracked or number of sessions.
Web, mobile, and AI applications with the same unified analytics and guidance capabilities.
Connects with more than 85 tools across CRM, support, marketing automation, collaboration, and analytics platforms.
Enterprise-grade trust with SOC2, GDPR, and HIPAA compliance built into the platform.
Provides API access, data pipeline integrations, custom SQL queries, and advanced analytics for technical teams.
Pendo.io, Inc. and subsidiaries including Pendo.io Pty Ltd (Australia), Pendo IO Israel LTD (Israel), Pendo.io Japan Ltd. (Japan), and Pendo.io UK Ltd (United Kingdom).
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
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Pendo CISO Chuck Kesler published an advisory warning job seekers about a global recruitment scam known as "Webwyrm" in which fraudsters impersonate Pendo and its affiliates via fake job offers and cloned branding.
View source [18]Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Pendo. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Software Experience Management platform that increases revenue, cuts costs, and reduces risk
Optimize the entire software experience to drive adoption and improve engagement
Combines software usage analytics with in-app guidance and user feedback capabilities
Enables non-technical teams to tag content and deliver product experiences without engineering
#1 Global Software Experience Management Platform
Elevate the world's experiences with software
More than 14,000 companies use Pendo to create better software experiences
Maintains a catalog of third-party software integrations and accepts roadmap suggestions
Identify how features are used to make data-driven decisions on the product roadmap
Provides education, events, and training through the Mind the Product and customer communities
Provides valuable insights into customer usage and preferences to create customized in-app experiences that increase engagement and conversions
Pendo offers a Model Context Protocol (MCP) server that exposes product analytics data to AI tools via natural-language queries.
Pendo provides in-app guidance software for personalized onboarding, tooltips, and walkthroughs aimed at software adoption.
Pendo supports segmentation of in-app guides at the user or account level, powered by analytics and metadata.
Pendo includes guide management features for scaling deployments: team management, collaboration, categories, throttling, conversions, and governance programs.
Pendo offers an employee-facing solution that creates, launches, and tracks guide completion within and across applications.
Pendo MCP server integrates with AI clients that support the Model Context Protocol, including Claude (web and desktop), Claude Code, Cursor, VS Code with GitHub Copilot, and ChatGPT (developer mode).
Pendo exposes data via the Model Context Protocol (MCP), an open standard for connecting AI applications to external data sources, introduced by Anthropic in November 2024.
The Pendo MCP server uses OAuth authentication and respects existing Pendo permissions, so users can only access data they are already authorized to view.
Pendo is SOC 2 Type 2 certified and adheres to GDPR, HIPAA, Privacy Shield, and PCI DSS requirements.
Pendo MCP is available to any paid Pendo customer, with an organization admin required to enable MCP before use.
Pendo provides Customer Success, Subscription Success, and Sales services offering onboarding, enablement, training, and ongoing partnership for implementing Pendo across an organization.
Pendo's stated mission is to elevate the world's experiences with software.
When using Pendo MCP, the AI service processing queries (e.g., Anthropic, OpenAI) will receive Pendo data, so organizations must review their AI data policies and compliance requirements (GDPR, CCPA, etc.) before implementation.
Contextual in-app guidance and messaging for employees
AI-generated insights from employee feedback
In-app walkthroughs and an always-on Resource Center for customer support
User behavior analysis combined with in-app guidance delivery
