Essentialper month
$39/month
- 1 online store included
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$39/month
$89/month
$119/month
eDesk is an AI-powered eCommerce customer support platform that unifies customer support, order data, and channels. It automates up to 65% of support, integrates with 200+ marketplaces, and powers $25B+ in annual sales.
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Short answers to the questions buyers and builders commonly ask about eDesk. Each answer cites the shared ledger below, where every source is listed once.
AI-powered eCommerce customer service software that unifies customer support, order data, · Automates up to 65% of customer support across every ecommerce platform from a single mail · Uses generative AI to transform ecommerce support by automating responses and enhancing cu · Auto-translation of inbound tickets and outbound responses for multilingual ecommerce supp
eDesk's AI-powered customer service software helps eCommerce teams unify customer support, order data, and channels
Online retailers and eCommerce businesses (5,000+ customers) · eCommerce brands and sellers · eCommerce merchants and sellers, including single storefront and multi-channel operations
helps more than 5,000 eCommerce businesses improve productivity and profitability
Helps eCommerce sellers grow by engaging customers before the sale, simplifying support, a · Centralizing and managing multichannel eCommerce customer support across marketplaces, web · AI-powered pre-sales customer support for eCommerce companies · eCommerce customer support helpdesk
We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.
Account creation requires users to be 18 or over; service is not directed to individuals u
Our services are not directed to individuals under the age of 13 and you may only create an account to use our services if you are 18 or over.
Free Trial | 14 days | includes every feature · 14-day free trial including every feature
Start with a 14-day free trial that includes every feature, then pick the plan that's right for you.
eBay marketplace integration that consolidates buyer messages, order data, and tracking in · Native integrations with Amazon, Shopify, eBay and 300+ additional channels · Over 200 marketplaces, webstore, social media and logistics channels via native integratio · Member of Amazon and Walmart developer councils; key strategic partner with Google, eBay,
eDesk brings eBay messages, order data, and tracking into a unified helpdesk alongside your other sales channels
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AI-powered eCommerce customer support software
AI-powered eCommerce customer service software unifying support, order data, and channels · Automates up to 65% of customer support from a single mailbox · Uses generative AI for automated responses and enhanced satisfaction
AI-powered eCommerce customer service software that unifies customer support, order data, and channels
Automates up to 65% of customer support across every ecommerce platform from a single mailbox
Uses generative AI to transform ecommerce support by automating responses and enhancing customer satisfaction
Auto-translation of inbound tickets and outbound responses for multilingual ecommerce support
Knowledge Base self-serve help articles reduce customer queries by up to 30%
AI Agent handles common eBay queries 24/7 and escalates complex issues to human team
eBay marketplace integration that consolidates buyer messages, order data, and tracking in a unified helpdesk
Helps eCommerce sellers grow by engaging customers before the sale, simplifying support, and building loyalty
Free Trial | 14 days | includes every feature
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These tools share a workflow, capability or audience with eDesk. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Operated by xSellco Limited, an Irish incorporated entity (with affiliates)
Two Haddington Buildings, Haddington Road, Dublin 4, D04 HE94, Ireland
Account creation requires users to be 18 or over; service is not directed to individuals under 13
eCommerce helpdesk / customer support software
Centralizing and managing multichannel eCommerce customer support across marketplaces, webstore, chat, and social channels
Unified inbox that consolidates email, marketplaces (Amazon, eBay), webstore, chat, social, and other channel conversations in a single view
AI ticket classification, bulk actions, and smart filters that organize tickets automatically
SLA tracking, rules, templates, and snippets for support workflows
Localization / multi-language support for agent UI and customer replies
AI-powered automations within inbox and tickets to reduce repetitive and manual tasks
Native integrations with Amazon, Shopify, eBay and 300+ additional channels
Over 200 marketplaces, webstore, social media and logistics channels via native integrations in the App Store
Member of Amazon and Walmart developer councils; key strategic partner with Google, eBay, and Shopify
Online retailers and eCommerce businesses (5,000+ customers)
Founded by serial tech entrepreneur Ray Nolan
Originally founded as xSellco and rebranded as eDesk in 2021
Powers over 50 million customer support conversations every month
Powers $25B+ in annual eCommerce sales
Build tools that deliver the customer service intelligence retailers need to unlock the true potential of eCommerce
AI-powered pre-sales customer support for eCommerce companies
eCommerce brands and sellers
Detects pre-sale questions and links support interactions to sales outcomes via AI
AI automation (ticket summaries, sentiment analysis, AI-assisted replies, HandsFree auto responses) can automate up to 65% of support
AI Agent provides 24/7 automated responses to common marketplace queries
Automatic translation for marketplace support in 110+ countries
Mirakl Connect marketplaces
TikTok Shop (orders, refunds, returns, replacements, SLAs)
Walmart Marketplace (messages, Customer Care escalations, returns, refunds, cancellations)
