Start here for the decision-making essentials: what Creatio does, who it is for, how it is accessed, and the first-party sources behind this profile.
PricingCurrent signal
Starting at $40 per user/month
Platforms
Agentic CRM and Workflow platform
API accessNot public
Founded2002
AvailabilityWeb / remote
LicenseAll features, pre-built AI agents and AI applications come standard with no extra licenses
Best suited to
Source-backed fit
Midsize and large organizations managing complex customer relationships… Enterprises seeking scalable agentic CRM and workflow automation Organizations needing no-code tools with embedded AI across sales,… Companies running customer workflows in the AI era Large organizations managing complex customer relationships across…
Workflow tools · Tool
Creatio
Decision-ready
Creatio is an AI CRM and workflow platform for midsize and large organizations. It combines no-code application building, enterprise agent lifecycle management, open integrations, and sales, service, marketing, and lead-to-revenue workflows.
Short answers to the questions buyers and builders commonly ask about Creatio. Each answer cites the shared ledger below, where every source is listed once.
01What does Creatio say it can do?
AI CRM and workflow platform that brings people and AI agents together with no limits on u · Orchestrate and run human-led and agentic workflows on a single platform · AI-native engine with coding agents and a modern AI stack that enables 10X faster building · Advanced no-code designers to streamline visual configuration of applications and processe
Bring people and AI agents together on one AI CRM and workflow platform — with no limits on users, agents, workflows, or scale.
Large organizations managing complex customer relationships across multiple departments, r · Midsize and large organizations · Citizen developers including sales reps, marketers, business analysts and HR managers
Enterprise CRM (Customer Relationship Management) is a comprehensive, scalable software solution designed to help large organizations manage complex customer relationships across multiple departments, regions, and touchpoints.
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage the end-to-e · Customer service: delight customers and drive service excellence · Industry workflows across 19 verticals plus a Financial Services CRM platform · Run customer workflows in the AI era; automate workflows and drive innovation
Accelerate the lead-to-revenue cycle. Manage end-to-end sales cycle.
Open and composable platform that allows use of any LLM and embedding of any component · Supports API-based integrations and pre-built connectors · Connects with email marketing, social media management, advertising, helpdesk, live chat, · Connects with ERP, e-commerce, marketing, customer service, and third-party apps via APIs,
Open and composable: use any LLM, embed any component
This profile connects the jobs Creatio is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage end-to-end s
Customer service: drive service excellence and delight customers
Industry workflows across 19 verticals plus a Financial Services CRM platform
Automating and orchestrating human-led and agentic workflows on one platform
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage the end-to-e
Customer service: delight customers and drive service excellence
Starting at $40 per user/month | 3 plans: Growth, Enterprise, and Unlimited | Free trial a
API
Not publicly listed
Source links
17 recorded
Source-backed
Verified facts
Updated September 6, 2026
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
Official website
HTTP 200 verified twice
First-party description
AI CRM and Workflow Platform | Creatio
Source-supported facts
AI CRM and workflow platform bringing people and AI agents together with no limits on user · Single platform to orchestrate and run human-led and agentic workflows · AI-native engine with coding agents and modern AI stack for 10X faster building
Capability
AI CRM and workflow platform that brings people and AI agents together with no limits on users, agents, workflows, or scale
Capability
Orchestrate and run human-led and agentic workflows on a single platform
Capability
AI-native engine with coding agents and a modern AI stack that enables 10X faster building
Capability
Advanced no-code designers to streamline visual configuration of applications and processes
Capability
Autonomous agents that operate 24x7 without human supervision
View 32 more verified facts
Use case
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage the end-to-end sales cycle
Use case
Customer service: delight customers and drive service excellence
Platform
AI CRM and Workflow Platform composed of AI Studio, AI Twin, Business Studio, and CRM products
Application type
CRM platform for sales, service, and marketing recognized by Gartner and Forrester
Practical capabilities
What it helps with
8 documented areas
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Use case
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage end-to-end s
Use case
Customer service: drive service excellence and delight customers
Use case
Industry workflows across 19 verticals plus a Financial Services CRM platform
Use case
Automating and orchestrating human-led and agentic workflows on one platform
Use case
Sales and revenue operations: accelerate the lead-to-revenue cycle and manage the end-to-e
Use case
Customer service: delight customers and drive service excellence
Use case
Run customer workflows in the AI era; automate workflows and drive innovation
Capability
AI CRM and workflow platform that brings people and AI agents together with no limits on u
Availability
Where it runs and where to get it
Source checked
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
Starting at $40 per user/month | 3 plans: Growth, Enterprise, and Unlimited | Free trial aAll features, pre-built AI agents and AI applications come standard with no extra licenses
Application types
CRM platform for sales, service, and marketing recognized by Gartner and ForresterCRM software offering marketing, e-commerce, and customer care integrationsCRM suite with embedded AI agents across Marketing, Sales, and ServiceCore business process platform delivering scalable and customizable solutionsCreatio offers CRM products as part of its platform
Platforms
AI CRM and Workflow Platform composed of AI Studio, AI Twin, Business Studio, and CRM prodAgentic CRM and Workflow platformCreatio is an AI-Native Platform combining AI Studio, AI Twin, Business Studio and AI CRM
DeploymentEnterprise-grade scale and governance with unlimited users, custom agents, applications, w · Closes the IT delivery gap by enabling business users rather than only IT experts to build
LicenseAll features, pre-built AI agents and AI applications come standard with no extra licenses
Model supportNot disclosed by source
Data controlEnterprise-grade scale and governance
Learning curveIntermediate
Primary use casesSales and revenue operations: accelerate the lead-to-revenue cycle and manage end-to-end s, Customer service: drive service excellence and delight customers, Industry workflows across 19 verticals plus a Financial Services CRM platform, Automating and orchestrating human-led and agentic workflows on one platform, Sales and revenue operations: accelerate the lead-to-revenue cycle and manage the end-to-e, Customer service: delight customers and drive service excellence, Run customer workflows in the AI era; automate workflows and drive innovation
What to verify before adopting
No limits on users, agents, workflows, applications, custom objects, or API calls
Evolution and major updates
Creatio timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
5 dated updates
Latest first · exact dates
Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
Release note
Partnership with Innowise on AI-Native CRM
Open details
Creatio announced a partnership with Innowise to accelerate AI-Native CRM and workflow automation across industries.
Creatio partnered with Merble to help banks and credit unions identify lending opportunities earlier and shift from reactive to proactive customer engagement.
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
1creatio.com 14 facts · 3 answers · 1 snapshot source · Official site
These tools share a workflow, capability or audience with Creatio. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Data Protection Officer reachable at dpo@creatio.com for privacy questions and complaints
Company
Creatio (legal name CREATIO EMEA LTD)
Founded
2002
Headquarters
53 State Street, Floor 37, Boston, MA 02109, United States
Capability
Global vendor of an agentic CRM and workflow platform with no-code and AI at its core
Application type
CRM suite with embedded AI agents across Marketing, Sales, and Service
Pricing
Starting at $40 per user/month | 3 plans: Growth, Enterprise, and Unlimited | Free trial available
License
All features, pre-built AI agents and AI applications come standard with no extra licenses required
Distribution
550 partners in 100 countries, 25 countries with local presence, 12 offices
Use case
Industry workflows across 19 verticals plus a Financial Services CRM platform
Audience
Large organizations managing complex customer relationships across multiple departments, regions, and touchpoints
Integration
Connects with ERP, e-commerce, marketing, customer service, and third-party apps via APIs, pre-built connectors, and marketplace apps
Capability
No-code tools and AI features included across all pricing tiers
Capability
AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale
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