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Capacity

Researched

Capacity is an AI CX automation platform founded in 2017 and headquartered in St. Louis. It uses agentic AI to power AI agents across chat, voice, SMS, and email channels, trusted by 20,000+ organizations with 270+ integrations.

St. Louis Checked Follow updates
Official websiteVisit website
Official site snapshots

See the official site at a glance

Read-only public captures of Capacity’s homepage. Screenshots are dated, never live embeds, and open full-screen.

Visit live site
Homepage · captured Jul 21, 2026
At a glance

In one minute

Start here for the decision-making essentials: what Capacity does, who it is for, how it is accessed, and the first-party sources behind this profile.

PricingCurrent signal

Pricing consists of an annual platform fee plus volume-based usage pricing for AI Agents,

Platforms
AI CX Automation Platform
API accessNot public
Founded2017
AvailabilityWeb / remote
LicenseProprietary

Best suited to

Source-backed fit
Enterprises seeking agentic AI-powered CX automation Contact centers handling high-volume omnichannel support Retail and automotive businesses automating customer inquiries IT, HR, and operations teams needing internal support automation Organizations requiring robust security and compliance Trusted by 20,000+ organizations with 1.5M+ users
Decision support

Common questions and adoption checks

5 sourced answers

Short answers to the questions buyers and builders commonly ask about Capacity. Each answer cites the shared ledger below, where every source is listed once.

01What does Capacity help with?

AI agents across every channel including Chat, Voice, SMS, and Email · AI agents available across chat, voice, SMS, and email channels, with additional features · AI agents across chat, voice, SMS, and email channels · Screen Recording captures up to three screens across all applications

Unified CX Automation Platform | AI Agents | Capacity Agentic AI
Ledger citation[1] capacity.com
02Who is Capacity intended for?

Trusted by 20,000+ organizations with 1.5M+ users · Targeted at Customer Service teams and Contact Centers across industries including Automot · Serves industries including Automotive, Beauty, BPO, CPG, Retail & Ecommerce, Education, B · Contact centers and support teams; over 20,000 customers globally

Trusted by 20,000+ organizations with 1.5M+ users
Ledger citation[1] capacity.com
03What pricing information is available for Capacity?

Pricing consists of an annual platform fee plus volume-based usage pricing for AI Agents,

Automotive AI delivers 66% cost per call savings and 4.5/5 CSAT
Ledger citation[8] capacity.com/ai-automotive-solutions
04Does Capacity document API access?

No public API access is listed in the recorded profile sources.

270+ native integrations plus a customizable Developer Platform (273 total integrations listed)
Ledger citation[6] capacity.com/integrations
05What integrations does Capacity document?

270+ native integrations plus a customizable Developer Platform (273 total integrations li · API integrations connect to REST, XML or SOAP endpoints. · 277 pre-built integrations to connect to critical systems · 150+ integrations available · Offers 250+ out-of-the-box integrations.

270+ native integrations plus a customizable Developer Platform (273 total integrations listed)
Ledger citation[6] capacity.com/integrations
Decision guide

Capabilities and operating fit

Customer support

This profile connects the jobs Capacity is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.

Common use cases

  • Contact Centers
  • Customer Support
  • HR & Ops
  • IT Support
  • Tech Support
  • Sales & Marketing

Access signals

Pricing model
Pricing consists of an annual platform fee plus volume-based usage pricing for AI Agents,
API
Not publicly listed
Source links
23 recorded
Source-backed

Verified facts

Updated July 27, 2026

Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.

Official website

HTTP 200 verified twice

[1]capacity.com
First-party description

Unified CX Automation Platform | AI Agents | Capacity Agentic AI

[1]capacity.com
Source-supported facts

Capacity is a unified CX automation platform using agentic AI · Founded in 2017 by David Karandish and Chris Sims · Part of the Equity.com incubator

[1]capacity.com
Platform

Unified CX automation platform using agentic AI

[1]capacity.com
Capability

AI agents across every channel including Chat, Voice, SMS, and Email

[1]capacity.com
Founded

2017

[1]capacity.com
Company

Founded by David Karandish and Chris Sims; part of the Equity.com incubator

[1]capacity.com
Headquarters

St. Louis

[1]capacity.com
View 32 more verified facts
Audience

Trusted by 20,000+ organizations with 1.5M+ users

[1]capacity.com
Founded

2017

[6]capacity.com/integrations
Company

Capacity was founded by David Karandish and Chris Sims and is part of the Equity.com incubator.

[6]capacity.com/integrations
Headquarters

St. Louis

[6]capacity.com/integrations
Integration

270+ native integrations plus a customizable Developer Platform (273 total integrations listed)

[6]capacity.com/integrations
Integration

API integrations connect to REST, XML or SOAP endpoints.

[6]capacity.com/integrations
Capability

AI agents available across chat, voice, SMS, and email channels, with additional features including Real-time Agent Assist, Auto QA, Conversation Intelligence, AI CSAT, Agent Coaching, and Interaction Summaries.

[6]capacity.com/integrations
Company

Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator.

[13]capacity.com/security
Headquarters

St. Louis

[13]capacity.com/security
Security

100% data encryption across all interactions and storage

[13]capacity.com/security
Security

24/7 monitoring to detect and prevent threats before they impact your business

[13]capacity.com/security
Integration

277 pre-built integrations to connect to critical systems

[13]capacity.com/security
Security

End-to-end encryption and compliance protect your data

[13]capacity.com/security
Platform

AI CX Automation Platform

[11]capacity.com/platform
Founded

2017

[11]capacity.com/platform
Company

Founded by David Karandish and Chris Sims; part of the Equity.com incubator

[11]capacity.com/platform
Headquarters

St. Louis

[11]capacity.com/platform
Capability

AI agents across chat, voice, SMS, and email channels

[11]capacity.com/platform
Use case

Contact Centers, Customer Support, HR & Ops, IT Support, Sales & Marketing, Tech Support, and Lead Generation

[11]capacity.com/platform
Founded

Founded in 2017 by David Karandish and Chris Sims

[2]capacity.com/customer-screen-recording
Headquarters

St. Louis

[2]capacity.com/customer-screen-recording
Company

Part of the Equity.com incubator

[2]capacity.com/customer-screen-recording
Company

20K+ happy customers

[2]capacity.com/customer-screen-recording
Capability

Screen Recording captures up to three screens across all applications

[2]capacity.com/customer-screen-recording
Platform

AI platform for every customer interaction with AI agents across every channel (chat, voice, SMS, email)

[2]capacity.com/customer-screen-recording
Founded

Founded in 2017 by David Karandish and Chris Sims

[8]capacity.com/ai-automotive-solutions
Headquarters

St. Louis

[8]capacity.com/ai-automotive-solutions
Company

Part of the Equity.com incubator

[8]capacity.com/ai-automotive-solutions
Capability

AI agents available across Chat, Voice, SMS, and Email channels

[8]capacity.com/ai-automotive-solutions
Use case

AI virtual agents for auto dealerships, roadside assistance, and rental companies

[8]capacity.com/ai-automotive-solutions
Capability

Automotive AI delivers 66% cost per call savings and 4.5/5 CSAT

[8]capacity.com/ai-automotive-solutions
Founded

Founded in 2017 by David Karandish and Chris Sims

[4]capacity.com/retail-ai-customer-experience
Practical capabilities

What it helps with

8 documented areas

A concise view of the jobs, capabilities and integrations described in the recorded product sources.

Use case

Contact Centers

Use case

Customer Support

Use case

HR & Ops

Use case

IT Support

Use case

Tech Support

Use case

Sales & Marketing

Use case

Lead Generation

Use case

Auto dealerships, roadside assistance, and rental companies

Availability

Where it runs and where to get it

Source checked

Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.

Cost / license

Pricing consists of an annual platform fee plus volume-based usage pricing for AI Agents,

Platforms

Unified CX automation platform using agentic AIAI CX Automation PlatformAI platform for every customer interaction with AI agents across every channel (chat, voicAI agents across every channel (Chat, Voice, SMS, Email)AI agents deployed across Chat, Voice, SMS, and Email channelsUnified CX automation platform with AI Knowledge Orchestration Layer powering AI agent selAI agents across every channel, including Chat, Voice, SMS, and Email, plus real-time agenAI platform for every customer interaction with AI agents across channels (Chat, Voice, SMAI platform for every customer interaction with AI agents across channels including Chat, The Capacity Platform includes Foundation, AI Knowledge, Orchestration, Integrations, and
Implementation details

Adoption notes

DeploymentNot disclosed by source
LicenseNot disclosed by source
Model supportNot disclosed by source
Data control100% data encryption across all interactions and storage · 24/7 monitoring to detect and prevent threats before they impact your business · End-to-end encryption and compliance protect your data · Enterprise-grade security with role-based access, encryption, and compliance built-in
Learning curveIntermediate
Primary use casesContact Centers, Customer Support, HR & Ops, IT Support, Tech Support, Sales & Marketing, Lead Generation, Auto dealerships, roadside assistance, and rental companies, Retail customer experience automation, Contact Centers, Customer Support, HR & Ops, IT Support, Sales & Marketing, Tech Support,, AI virtual agents for auto dealerships, roadside assistance, and rental companies, Purpose-built AI CX automation platform for retail brands, Automated Tier 0 support that provides instant answers to frequently asked questions, Supports use cases including Authentication, Benefits Administration, Call Coaching, Call, Supports use cases such as Authentication, Benefits Administration, Call Coaching, Email A, Customer support, contact centers, IT support, HR & Ops, sales & marketing, lead generatio

What to verify before adopting

    Evolution and major updates

    Capacity timeline

    A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.

    3 dated updates
    Latest first · exact dates

    Showing the newest updates and meaningful milestones. Open an entry for its summary and source.

    1. Release note

      Capacity named to KMWorld AI 100

      Open details

      Capacity was included in the 2026 KMWorld AI 100 list recognizing companies shaping AI's impact on knowledge management.

      View source [19]
    2. Release note

      Capacity Publishes Article on Conversation Intelligence Tools

      Open details

      Capacity published a blog post explaining why contact centers need conversation intelligence tools and outlining key features of the software category, authored by Eglė Račkauskaitė.

      View source [5]
    3. Release note

      Capacity publishes article on conversation intelligence software for contact centers

      Open details

      Capacity published a blog article by Eglė Račkauskaitė explaining how conversation intelligence software uses AI to record, transcribe, and analyze customer interactions across channels, including features such as real-time agent assist and automated QA…

      View source [5]
    Citation ledger

    Recorded sources

    19 unique pages

    Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.

    1. 1capacity.com 11 facts · 2 answers · Official site
    2. 2capacity.com/customer-screen-recording 11 facts · Official site
    3. 3capacity.com/customers 9 facts · Official site
    4. 4capacity.com/retail-ai-customer-experience 9 facts · Official site
    5. 5capacity.com/blog/conversation-intelligence-software 6 facts · 2 milestones · Official site
    6. 6capacity.com/integrations 6 facts · 2 answers · Official site
    7. 7capacity.com/pricing 8 facts · Pricing
    8. 8capacity.com/ai-automotive-solutions 6 facts · 1 answer · Official site
    9. 9capacity.com/about-us 6 facts · Official site
    10. 10capacity.com/customer-support 6 facts · Official site
    11. 11capacity.com/platform 6 facts · Official site
    12. 12capacity.com/press 6 facts · Official site
    13. 13capacity.com/security 6 facts · Security
    14. 14capacity.com/use-cases/customer-support-email-automation 5 facts · Official site
    15. 15capacity.com/use-cases/customer-service-billing-and-payments 3 facts · Official site
    16. 16capacity.com/ai-development-platform Official site
    17. 17capacity.com/blog Official site
    18. 18capacity.com/privacy-policy Security
    19. 19kmworld.com/Articles/Editorial/Features/2026-The-KMWorld-AI-100-The-Impact-of-AI-on-KM-is-Inescapable-174988.aspx 1 milestone
    Research status120 substantive facts · 18 source pages · quality score 95/100