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Tidio

Researched

Tidio is AI customer service chatbot software combining Lyro AI Agent with live chat, helpdesk, flows, and integrations. Trusted by 300,000+ businesses, with case studies reporting up to 89% of conversations automated and a free starter tier.

1301 Sansome Street, San Francisco, CA 94111, U.S.A. Checked
Official websiteVisit website
Official site snapshots

See the official site at a glance

Read-only public captures of Tidio’s homepage. Screenshots are dated, never live embeds, and open full-screen.

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Homepage · captured Jul 22, 2026
1 earlier capture
At a glance

In one minute

Start here for the decision-making essentials: what Tidio does, who it is for, how it is accessed, and the first-party sources behind this profile.

Pricing4 options

Free starter option available with no credit card required, plus a Premium Plan for done-f

Free plan available forever, with premium upgrades available

Pay only for AI conversations (usage-based pricing for Lyro AI Agent only plan)

Free tier available to start

Platforms
Web
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseProprietary

Best suited to

Source-backed fit
Businesses seeking AI-augmented customer support automation SMBs wanting live chat plus AI in one suite Customer Service and Marketing & Sales teams Ecommerce, SaaS, finance, services, education, and travel companies Targets customer service and marketing & sales teams across industries… Tidio targets Ecommerce, Services, Education, Finance, SaaS, and Travel…
Decision support

Common questions and adoption checks

6 sourced answers

Short answers to the questions buyers and builders commonly ask about Tidio. Each answer cites the shared ledger below, where every source is listed once.

01What does Tidio say it can do?

AI customer service agent that combines AI with live chat and helpdesk tools · AI customer service chatbot software with live chat, help desk, flows automation, and AI a · All-in-one AI customer support software suite · Lyro AI Agent for AI-driven customer service

Align a trustworthy AI agent with live chat and helpdesk tools
Ledger citations[1] tidio.com[2] tidio.com/pricing[5] tidio.com/faq[6] tidio.com/security
02Who is Tidio intended for?

Targets customer service and marketing & sales teams across industries including Ecommerce · Customer Service and Marketing & Sales teams · Tidio targets Ecommerce, Services, Education, Finance, SaaS, and Travel industries · Businesses in Ecommerce, Services, Education, Finance, SaaS, and Travel industries, with C

Teams support_agent Customer Service payments Marketing & Sales Industries shopping_cart Ecommerce approval_delegation Services auto_stories Education account_balance Finance computer SaaS travel Travel
Ledger citations[1] tidio.com[3] tidio.com/about[4] tidio.com/features[7] tidio.com/blog
03What use cases does Tidio describe?

Automating customer support conversations, reportedly up to 67% · AI handling repetitive customer service queries · Customer service ticket handling across channels · Tidio can be used to run on-brand marketing with an AI coworker.

Whether you want to improve support quality or automate up to 67% of conversations
Ledger citations[1] tidio.com[2] tidio.com/pricing[5] tidio.com/faq[6] tidio.com/security
04What pricing information is available for Tidio?

Free starter option available with no credit card required, plus a Premium Plan for done-f · Free plan available forever, with premium upgrades available · Pay only for AI conversations (usage-based pricing for Lyro AI Agent only plan) · Free tier available to start

Start for free chevron_right No credit card required
Ledger citations[1] tidio.com[2] tidio.com/pricing[5] tidio.com/faq[3] tidio.com/about
05What integrations does Tidio document?

Lyro AI Agent can be added to Zendesk, Salesforce, or any other help desk software · Integrates with apps including Salesforce, Zendesk, and Shopify · Integration categories include AI & LLMs, API, Advertising, Analytics, CMS, CRM, and Commu · Offers integrations as a product feature

Add an AI Agent to Zendesk, Salesforce, or any other help desk software
Ledger citations[2] tidio.com/pricing[12] tidio.com/integrations[3] tidio.com/about[4] tidio.com/features
06What security or data-control information does Tidio publish?

Tidio protects data by encrypting all connections to its servers using the TLS protocol. · Tidio uses encryption, two-factor authentication (2FA), and restrictions to protect custom

All connections to Tidio servers are encrypted with TLS protocol.
Ledger citation[6] tidio.com/security
Decision guide

Capabilities and operating fit

AI assistants

This profile connects the jobs Tidio is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.

Common use cases

  • Automating repetitive customer service queries
  • Multi-channel ticket handling
  • Sales and lead generation
  • On-brand marketing with an AI coworker
  • Streamlining support workflows via integrations
  • Done-for-you automation with tailored optimization

Access signals

Pricing model
Free starter option available with no credit card required, plus a Premium Plan for done-f · Free plan available forever, with premium upgrades available · Pay only for AI conversations (usage-based pricing for Lyro AI Agent only plan) · Free tier available to start
API
Not publicly listed
Source links
17 recorded
Source-backed

Verified facts

Updated July 22, 2026

Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.

Official website

HTTP 200 verified twice

First-party description

AI Customer Service Agent, Customer Support Software | Tidio

Source-supported facts

AI customer service chatbot software combining AI with live chat and helpdesk tools · Trusted by 300k+ businesses worldwide · Automate up to 67% of conversations (homepage claim)

Capability

AI customer service agent that combines AI with live chat and helpdesk tools

Company

Tidio is trusted by 300k+ businesses worldwide

Use case

Automating customer support conversations, reportedly up to 67%

Pricing

Free starter option available with no credit card required, plus a Premium Plan for done-for-you automation

Platform

Suite includes Live Chat, Lyro AI Agent, Help Desk, Flows, and Integrations

View 32 more verified facts
Audience

Targets customer service and marketing & sales teams across industries including Ecommerce, Services, Education, Finance, SaaS, and Travel

Capability

AI customer service chatbot software with live chat, help desk, flows automation, and AI agents

[2]tidio.com/pricing
Pricing

Free plan available forever, with premium upgrades available

[2]tidio.com/pricing
Integration

Lyro AI Agent can be added to Zendesk, Salesforce, or any other help desk software

[2]tidio.com/pricing
Use case

AI handling repetitive customer service queries

[2]tidio.com/pricing
Pricing

Pay only for AI conversations (usage-based pricing for Lyro AI Agent only plan)

[2]tidio.com/pricing
Platform

Tidio Platform combines AI and human conversations with unified analytics and reporting

[2]tidio.com/pricing
Capability

All-in-one AI customer support software suite

[5]tidio.com/faq
Capability

Lyro AI Agent for AI-driven customer service

[5]tidio.com/faq
Use case

Customer service ticket handling across channels

[5]tidio.com/faq
Pricing

Free tier available to start

[5]tidio.com/faq
Pricing

Premium Plan with done-for-you automation, tailored optimization strategies, and custom limits

[5]tidio.com/faq
Security

Tidio protects data by encrypting all connections to its servers using the TLS protocol.

[6]tidio.com/security
Security

Tidio uses encryption, two-factor authentication (2FA), and restrictions to protect customer information.

[6]tidio.com/security
Capability

Tidio provides AI customer service chatbot software.

[6]tidio.com/security
Use case

Tidio can be used to run on-brand marketing with an AI coworker.

[6]tidio.com/security
Use case

Tidio's Lyro product enables AI to handle customer service.

[6]tidio.com/security
Use case

AI customer service chatbot software that integrates with existing tools to streamline support and automate workflows

[12]tidio.com/integrations
Capability

Lyro AI Agent - an AI agent for handling customer service conversations

[12]tidio.com/integrations
Capability

Hubi AI for handling customer service, and Tidio Labs AI coworker for on-brand marketing

[12]tidio.com/integrations
Integration

Integrates with apps including Salesforce, Zendesk, and Shopify

[12]tidio.com/integrations
Integration

Integration categories include AI & LLMs, API, Advertising, Analytics, CMS, CRM, and Communication

[12]tidio.com/integrations
Capability

Lyro AI Agent can automate customer conversations, with case studies reporting automation rates up to 90% of visitor questions answered and 89% of conversations automated

[16]tidio.com/customers
Use case

Support Automation

[16]tidio.com/customers
Use case

Sales & Lead Gen

[16]tidio.com/customers
Company

Tidio holds a 4.7 rating based on 1716+ reviews

[16]tidio.com/customers
Capability

Customer service software providing AI, live chat, Flows, email marketing, and ticketing

[3]tidio.com/about
Capability

AI customer service chatbot software

[3]tidio.com/about
Use case

Ecommerce, Services, Education, Finance, SaaS, and Travel industries

[3]tidio.com/about
Audience

Customer Service and Marketing & Sales teams

[3]tidio.com/about
Pricing

Premium Plan offering done-for-you automation, tailored optimization strategies, and custom limits

[3]tidio.com/about
Integration

Offers integrations as a product feature

[3]tidio.com/about
Practical capabilities

What it helps with

8 documented areas

A concise view of the jobs, capabilities and integrations described in the recorded product sources.

Use case

Automating repetitive customer service queries

Use case

Multi-channel ticket handling

Use case

Sales and lead generation

Use case

On-brand marketing with an AI coworker

Use case

Streamlining support workflows via integrations

Use case

Done-for-you automation with tailored optimization

Use case

Automating customer support conversations, reportedly up to 67%

Use case

AI handling repetitive customer service queries

Availability

Where it runs and where to get it

Source checked

Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.

Cost / license

Free starter option available with no credit card required, plus a Premium Plan for done-f · Free plan available forever, with premium upgrades available · Pay only for AI conversations (usage-based pricing for Lyro AI Agent only plan) · Free tier available to start

Platforms

Suite includes Live Chat, Lyro AI Agent, Help Desk, Flows, and IntegrationsTidio Platform combines AI and human conversations with unified analytics and reporting
Implementation details

Adoption notes

DeploymentNot disclosed by source
LicenseNot disclosed by source
Model supportLyro AI Agent · Lyro AI Agent (also referenced as AI Agent)
Data controlTidio protects data by encrypting all connections to its servers using the TLS protocol. · Tidio uses encryption, two-factor authentication (2FA), and restrictions to protect custom
Learning curveIntermediate
Primary use casesAutomating repetitive customer service queries, Multi-channel ticket handling, Sales and lead generation, On-brand marketing with an AI coworker, Streamlining support workflows via integrations, Done-for-you automation with tailored optimization, Automating customer support conversations, reportedly up to 67%, AI handling repetitive customer service queries, Customer service ticket handling across channels, Tidio can be used to run on-brand marketing with an AI coworker., Tidio's Lyro product enables AI to handle customer service., AI customer service chatbot software that integrates with existing tools to streamline sup, Support Automation, Sales & Lead Gen, Ecommerce, Services, Education, Finance, SaaS, and Travel industries, Hire AI to handle customer service

What to verify before adopting

    Evolution and major updates

    Tidio timeline

    A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.

    Research in progress
    Scheduled for research

    Building a reliable release history.

    This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.

    Dated event Short explanation Original source
    Citation ledger

    Recorded sources

    17 unique pages

    Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.

    1. 1tidio.com 10 facts · 4 answers · Official site
    2. 2tidio.com/pricing 6 facts · 4 answers · Pricing
    3. 3tidio.com/about 6 facts · 3 answers · Official site
    4. 4tidio.com/features 7 facts · 2 answers · Official site
    5. 5tidio.com/faq 5 facts · 3 answers · Official site
    6. 6tidio.com/security 5 facts · 3 answers · Security
    7. 7tidio.com/blog 6 facts · 1 answer · Official site
    8. 8tidio.com/customers/adt-security 6 facts · Security
    9. 9tidio.com/customers/endeksa 6 facts · Official site
    10. 10tidio.com/customers/procosmet 6 facts · Official site
    11. 11tidio.com/help-desk 6 facts · Official site
    12. 12tidio.com/integrations 5 facts · 1 answer · Official site
    13. 13tidio.com/privacy-policy 6 facts · Security
    14. 14tidio.com/customers/cove 5 facts · Official site
    15. 15tidio.com/customers/integratec 5 facts · Official site
    16. 16tidio.com/customers 4 facts · Official site
    17. 17tidio.com/customers/axioma 4 facts · Official site
    Research status96 substantive facts · 17 source pages · quality score 95/100