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AI assistants · Tool
NICE CXone
ResearchedEnterprise customer experience AI platform that orchestrates human and AI agents to automate service, empower the workforce, and accelerate intelligent experiences at scale across an all-in-one CCaaS cloud.
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In one minute
Start here for the decision-making essentials: what NICE CXone does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing5 options
Monthly billing in arrears, no prepay, no surprise charges
usage-based, tiered model
Omnichannel Suite: $110 per agent per month
Essential Suite: $135 per agent per month
Core Suite: $169 per agent per month
Platforms
Enterprise CX AI PlatformEnterprise customer experience AI platform
API accessNot public
FoundedNot disclosed by source
AvailabilityWeb / remote
LicenseProprietary
Best suited to
Source-backed fit Enterprise contact centers seeking unified CCaaS and CX AI Organizations blending human and AI agent workforces Businesses scaling customer experience on an open-cloud foundation Teams needing agentic AI for self-service, sales, and proactive engagement Enterprise customer experience teams Enterprise customers operationalizing agentic AI across the CX.
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about NICE CXone. Each answer cites the shared ledger below, where every source is listed once.
01What does NICE CXone say it can do?
Enterprise customer experience AI platform that orchestrates human and AI agents to automa · AI Agents for Proactive Engagement, Self-Service, Sales & Marketing, and Process Automatio · Copilot for Agents, Copilot for Supervisors, and Copilot for Leaders · Knowledge Management
The enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale.
02Who is NICE CXone intended for?
Enterprise customer experience teams · Enterprise customers operationalizing agentic AI across the CX.
The enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale.
03What use cases does NICE CXone describe?
AI Agents for Self-Service that go beyond answering questions to fully automate customer i · AI Agents for Sales and Marketing that turn every touchpoint into a chance to win new busi · AI Agents for Proactive Engagement covering onboarding through installation, service, and · Workflow orchestration across the entire organization with industry-tailored packages
AI Agents for Self-Service Go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
04What pricing information is available for NICE CXone?
Monthly billing in arrears, no prepay, no surprise charges; usage-based, tiered model · Omnichannel Suite: $110 per agent per month · Essential Suite: $135 per agent per month · Core Suite: $169 per agent per month
monthly billing in arrears, no prepay, no surprise charges. Our usage-based, tiered model lowers costs as your business grows.
Ledger citation[4] nice.com/websites/pricing
05What integrations does NICE CXone document?
Integrations · Open and flexible AI platform with seamless business system integrations · Pre-built integrations, no-code/low-code developer tools, APIs, and a vast marketplace of · Open and flexible AI platform for business systems
Seamlessly connect business systems with an open and flexible AI platform
06How can NICE CXone be deployed or accessed?
Cloud Architecture (open-cloud foundation) · Innovative open-cloud foundation · Innovative open-cloud foundation for rapid transformation and scaling of CX · Open-cloud foundation
Rapidly transform and scale your CX on an innovative open-cloud foundation
Decision guide
AI assistantsCapabilities and operating fit
This profile connects the jobs NICE CXone is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- AI Agents for Self-Service that automate customer intent through fulfillment with Agentic
- AI Agents for Sales and Marketing to convert touchpoints into revenue and loyalty
- AI Agents for Proactive Engagement spanning onboarding, installation, service, and retenti
- AI Agents for Process Automation acting across systems
- Copilot assistance for agents, supervisors, and leaders
- Knowledge Management to increase self-resolution rates and loyalty
Topics mapped
Verified capabilities
- Enterprise customer experience AI platform that orchestrates human and AI agents to automa
- AI Agents for Proactive Engagement, Self-Service, Sales & Marketing, and Process Automatio
- Copilot for Agents, Copilot for Supervisors, and Copilot for Leaders
- Knowledge Management
- Engagement Orchestration
- Interactive Voice Response
- Agentic AI with connected intelligence
- AI Agents for Self-Service that automate customer intent through fulfillment
Recorded integrations
IntegrationsOpen and flexible AI platform with seamless business system integrationsPre-built integrations, no-code/low-code developer tools, APIs, and a vast marketplace of Open and flexible AI platform for business systemsOpen and flexible AI platform integrationsOpen and flexible AI platform that connects business systems.
Intended audiences
Access signals
- Pricing model
- Monthly billing in arrears, no prepay, no surprise charges; usage-based, tiered model · Omnichannel Suite: $110 per agent per month · Essential Suite: $135 per agent per month · Core Suite: $169 per agent per month
- API
- Not publicly listed
- Source links
- 15 recorded
Source-backed
Updated July 23, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
NiCE: Customer Experience (CX) AI Platform for Transformation at Scale
Enterprise customer experience AI platform · Orchestrates human and AI agents · Automate service and empower workforce
Enterprise customer experience AI platform that orchestrates human and AI agents to automate service, empower the workforce, and accelerate intelligent experiences at scale.
AI Agents for Self-Service that go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
AI Agents for Sales and Marketing that turn every touchpoint into a chance to win new business and build loyalty.
AI Agents for Proactive Engagement covering onboarding through installation, service, and retention.
NICE
View 32 more verified facts
All-in-one CCaaS / CX AI cloud platform
Monthly billing in arrears, no prepay, no surprise charges; usage-based, tiered model
Omnichannel Suite: $110 per agent per month
Essential Suite: $135 per agent per month
Core Suite: $169 per agent per month
Complete Suite: $209 per agent per month
Ultimate Suite: $249 per agent per month plus $0.25 per session
AI Agents for Proactive Engagement, Self-Service, Sales & Marketing, and Process Automation
Copilot for Agents, Copilot for Supervisors, and Copilot for Leaders
Workflow orchestration across the entire organization with industry-tailored packages
NiCE
Enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale
AI Agents for Self-Service
AI Agents for Sales and Marketing
AI Agents for Proactive Engagement
Knowledge Management
Engagement Orchestration
Interactive Voice Response
Integrations
Cloud Architecture (open-cloud foundation)
Enterprise customer experience AI platform for orchestrating human and AI agents
Agentic AI with connected intelligence
AI Agents for Self-Service that automate customer intent through fulfillment
AI Agents for Sales and Marketing
AI Agents for Proactive Engagement across onboarding, installation, service, and retention
AI Agents for Process Automation across systems
AI-powered enterprise Knowledge Management to increase self-resolution rates
Omnichannel Routing with smart customer-agent matching
Interactive Voice Response for automated phone self-service and call routing
Cloud voice and data services on an AI-ready network
Innovative open-cloud foundation
Open and flexible AI platform with seamless business system integrations
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
AI Agents for Self-Service that automate customer intent through fulfillment with Agentic
AI Agents for Sales and Marketing to convert touchpoints into revenue and loyalty
AI Agents for Proactive Engagement spanning onboarding, installation, service, and retenti
AI Agents for Process Automation acting across systems
Copilot assistance for agents, supervisors, and leaders
Knowledge Management to increase self-resolution rates and loyalty
Interactive Voice Response for automated phone self-service and call routing
Omnichannel routing with smart customer-agent matching
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
Monthly billing in arrears, no prepay, no surprise charges; usage-based, tiered model · Omnichannel Suite: $110 per agent per month · Essential Suite: $135 per agent per month · Core Suite: $169 per agent per month
Platforms
All-in-one CCaaS / CX AI cloud platformEnterprise customer experience AI platform to orchestrate human and AI agents, automate seEnterprise customer experience AI platform for orchestrating human and AI agentsEnterprise customer experience AI platform for orchestrating human and AI agents, automatiEnterprise CX AI PlatformEnterprise customer experience AI platformEnterprise customer experience AI platform that orchestrates human and AI agents, automate
Adoption notes
DeploymentCloud Architecture (open-cloud foundation) · Innovative open-cloud foundation · Innovative open-cloud foundation for rapid transformation and scaling of CX · Open-cloud foundation
LicenseNot disclosed by source
Model supportNot disclosed by source
Data controlTrust Center providing reliability, security, and compliance that drives enterprise AI inn · Trust Center for reliability, security, and compliance · Trust Center delivering reliability, security, and compliance for enterprise AI. · Reliability, security, and compliance for enterprise AI
Learning curveIntermediate
Primary use casesAI Agents for Self-Service that automate customer intent through fulfillment with Agentic, AI Agents for Sales and Marketing to convert touchpoints into revenue and loyalty, AI Agents for Proactive Engagement spanning onboarding, installation, service, and retenti, AI Agents for Process Automation acting across systems, Copilot assistance for agents, supervisors, and leaders, Knowledge Management to increase self-resolution rates and loyalty, Interactive Voice Response for automated phone self-service and call routing, Omnichannel routing with smart customer-agent matching, Workflow orchestration across the entire organization, AI Agents for Self-Service that go beyond answering questions to fully automate customer i, AI Agents for Sales and Marketing that turn every touchpoint into a chance to win new busi, AI Agents for Proactive Engagement covering onboarding through installation, service, and, Workflow orchestration across the entire organization with industry-tailored packages, AI Agents for Self-Service, AI Agents for Sales and Marketing, AI Agents for Proactive Engagement
What to verify before adopting
Evolution and major updates
Research in progressNICE CXone timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
15 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 1nice.com/company/trust-center 12 facts · 4 answers · Security
- 2nice.com/faq 10 facts · 4 answers · Official site
- 3nice.com/platform/integrations 12 facts · 2 answers · Official site
- 4nice.com/websites/pricing 11 facts · 3 answers · Pricing
- 5nice.com/blog 12 facts · Official site
- 6nice.com/platform/ai-for-cx 9 facts · 2 answers · Official site
- 7nice.com 8 facts · 2 answers · Official site
- 8nice.com/services/customer-support 8 facts · 1 answer · Official site
- 9nice.com/customer-stories 7 facts · 1 answer · Official site
- 10nice.com/company/about-us 5 facts · Official site
- 11nice.com/press-releases 5 facts · Official site
- 12nice.com/solutions/improve-compliance 5 facts · Official site
- 13nice.com/company/legal/privacy-policy Security
- 14nice.com/company/trust-center/availability-uptime Security
- 15nice.com/platform/connection-hubs Official site
Research status120 substantive facts · 15 source pages · quality score 95/100
Connected directory
Semantic matchesExplore related solutions
These tools share a workflow, capability or audience with NICE CXone. They may complement it rather than replace it, and are not presented as integrations or endorsements.
