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AI assistants · Tool
Gorgias
ResearchedGorgias is a conversational AI platform for ecommerce that combines an AI Agent with a Helpdesk to drive sales and automate support. Trusted by 17,000+ brands (powering 40% of Shopify brands), it offers an omnichannel inbox and 300+ integrations.
Official site snapshots
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In one minute
Start here for the decision-making essentials: what Gorgias does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing4 options
Starter plan starts at $40/mo (monthly billing only), includes 50 tickets and 30 automated
Basic $90/mo ($77/mo annual, $924/yr), Pro $550/mo ($471/mo annual, $5,652/yr), Advanced $
AI Agent overage billed at $1.50 per automated interaction past the plan's included amount
Free signup option available
Platforms
Google Cloud Platform infrastructureSingle app for customer conversations
API accessNot public
Founded2015
AvailabilityWeb / remote
LicenseProprietary
Best suited to
Source-backed fit Ecommerce brands focused on Shopify Growing brands scaling support volume Enterprise ecommerce teams needing SSO and audit logs Brands seeking AI-automated customer experience Ecommerce brands, with strong focus on Shopify merchants Trusted by more than 17,000 brands
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about Gorgias. Each answer cites the shared ledger below, where every source is listed once.
01What does Gorgias say it can do?
Conversational AI platform for ecommerce combining AI Agent and Helpdesk to drive sales an · AI Agent is available on every plan, billed per resolution (pay only when it resolves a co · Helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent · Automation and Self-Service solutions
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more.
02Who is Gorgias intended for?
Ecommerce brands, with strong focus on Shopify merchants · Trusted by more than 17,000 brands · Used by 12,400+ ecommerce brands across Starter, Basic, Pro, Advanced, and Enterprise tier · E-commerce shoppers and online merchants
We power customer conversations for 40% of Shopify brands
03What use cases does Gorgias describe?
Turn browsers into buyers and automate routine support from one unified platform trained o · Customer support / customer experience automation with an AI Agent and unified Helpdesk in · FAQ page creation and self-service ticket deflection · Phone support for e-commerce customer service
Turn browsers into buyers and automate routine support from one unified platform trained on your brand.
04What should teams verify before adopting Gorgias?
Overage ticket fees: $0.40 per ticket on Starter and Basic; $0.36 per ticket on Pro and Ad · Bug bounty program is currently paused and not accepting submissions · Requires a Gorgias paid plan and an active subscription to an MCP-compatible AI tool; AI A · Currently in open beta, open to all paid plan customers
Overage ticket cost +$0.40 / ticket +$0.40 / ticket +$0.36 / ticket +$0.36 / ticket
05What pricing information is available for Gorgias?
Starter plan starts at $40/mo (monthly billing only), includes 50 tickets and 30 automated · Basic $90/mo ($77/mo annual, $924/yr), Pro $550/mo ($471/mo annual, $5,652/yr), Advanced $ · AI Agent overage billed at $1.50 per automated interaction past the plan's included amount · Free signup option available
Starter For smaller brands getting started on one platform. $40 /mo
06Does Gorgias document API access?
API rate limit is 2 requests/sec on Starter, Basic, Pro, and Advanced; 4 requests/sec on E
API rate limit 2 requests/sec 2 requests/sec 2 requests/sec 2 requests/sec
Ledger citation[2] gorgias.com/pricing
Decision guide
AI assistantsCapabilities and operating fit
This profile connects the jobs Gorgias is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- Turning browsers into buyers with AI-driven conversations
- Automating routine support inquiries
- Unified omnichannel customer support across email, chat, SMS, WhatsApp, Instagram, and Fac
- FAQ page creation and self-service ticket deflection
- Ecommerce customer experience automation
- Turn browsers into buyers and automate routine support from one unified platform trained o
Topics mapped
Verified capabilities
- Conversational AI platform for ecommerce combining AI Agent and Helpdesk to drive sales an
- AI Agent is available on every plan, billed per resolution (pay only when it resolves a co
- Helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent
- Automation and Self-Service solutions
- Customer Experience (CX) support
- Customer service automation and omnichannel customer support
- User roles and permissions to control team access to helpdesk areas
- Conversation and action history across all channels
Recorded integrations
Native Shopify integration enabling in-conversation access to orders, customers, and produ300+ integrations including Recharge, Klaviyo, and YotpoPowers customer conversations for 40% of Shopify brandsOffers integrations with other toolsShopify, WooCommerce, BigCommerce, Magento, and PrestaShop integrationsAircall phone integrationShopify (integration with Shopify customer data)Zendesk (migration from)Shopify, Recharge, and 100+ other appsSMS marketing apps including Klaviyo, Attentive, and Postscript
Intended audiences
Ecommerce brands, with strong focus on Shopify merchantsTrusted by more than 17,000 brandsUsed by 12,400+ ecommerce brands across Starter, Basic, Pro, Advanced, and Enterprise tierE-commerce shoppers and online merchantsE-commerce merchants using Shopify, especially SMBsEcommerce merchantsEcommerce brands (merchants)Ecommerce stores and their shoppers
Access signals
- Pricing model
- Starter plan starts at $40/mo (monthly billing only), includes 50 tickets and 30 automated · Basic $90/mo ($77/mo annual, $924/yr), Pro $550/mo ($471/mo annual, $5,652/yr), Advanced $ · AI Agent overage billed at $1.50 per automated interaction past the plan's included amount · Free signup option available
- API
- Not publicly listed
- Source links
- 16 recorded
Source-backed
Updated July 23, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
The Conversational AI platform for Ecommerce | Gorgias
Conversational AI platform for ecommerce combining AI Agent and Helpdesk · Powers customer conversations for 40% of Shopify brands · Trusted by more than 17,000 brands
Conversational AI platform for ecommerce combining AI Agent and Helpdesk to drive sales and automate support
Turn browsers into buyers and automate routine support from one unified platform trained on the brand
Ecommerce brands, with strong focus on Shopify merchants
Trusted by more than 17,000 brands
AI Agent 3.0
View 32 more verified facts
AI Agent 3.0 announced as part of Summer 2026 Product Launch
Pre-trained on 1B+ conversations, with understanding of ecommerce, Shopify data, and customer intent
Native Shopify integration enabling in-conversation access to orders, customers, and products
300+ integrations including Recharge, Klaviyo, and Yotpo
Unified omnichannel inbox covering Email, Chat, SMS, WhatsApp, Instagram, and Facebook
Automates 60% of support inquiries
Ecommerce Customer Experience Platform designed to help brands automate CX with AI
Customer support / customer experience automation with an AI Agent and unified Helpdesk inbox
AI Agent is available on every plan, billed per resolution (pay only when it resolves a conversation)
Helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent
Used by 12,400+ ecommerce brands across Starter, Basic, Pro, Advanced, and Enterprise tiers
Powers customer conversations for 40% of Shopify brands
Starter plan starts at $40/mo (monthly billing only), includes 50 tickets and 30 automated interactions
Basic $90/mo ($77/mo annual, $924/yr), Pro $550/mo ($471/mo annual, $5,652/yr), Advanced $1,430/mo ($1,227/mo annual, $14,724/yr); Enterprise is custom
AI Agent overage billed at $1.50 per automated interaction past the plan's included amount on all tiers
Overage ticket fees: $0.40 per ticket on Starter and Basic; $0.36 per ticket on Pro and Advanced
API rate limit is 2 requests/sec on Starter, Basic, Pro, and Advanced; 4 requests/sec on Enterprise
Enterprise tier includes SSO (SAML), audit logs, SCIM provisioning, custom DPA or MSA, and security review support
Free signup option available
Gorgias
Free sign-up available
Automation and Self-Service solutions
Customer Experience (CX) support
E-commerce shoppers and online merchants
FAQ page creation and self-service ticket deflection
Offers integrations with other tools
Provides a Help Center knowledge base for complex topics
Customer service automation and omnichannel customer support
Conversational AI platform for ecommerce
User roles and permissions to control team access to helpdesk areas
Conversation and action history across all channels
SOC 2 Type II Certification
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Turning browsers into buyers with AI-driven conversations
Automating routine support inquiries
Unified omnichannel customer support across email, chat, SMS, WhatsApp, Instagram, and Fac
FAQ page creation and self-service ticket deflection
Ecommerce customer experience automation
Turn browsers into buyers and automate routine support from one unified platform trained o
Customer support / customer experience automation with an AI Agent and unified Helpdesk in
Phone support for e-commerce customer service
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
Starter plan starts at $40/mo (monthly billing only), includes 50 tickets and 30 automated · Basic $90/mo ($77/mo annual, $924/yr), Pro $550/mo ($471/mo annual, $5,652/yr), Advanced $ · AI Agent overage billed at $1.50 per automated interaction past the plan's included amount · Free signup option available
Application types
Ecommerce Customer Experience Platform designed to help brands automate CX with AIConversational AI platform for ecommerceCustomer service helpdesk platformHelpdesk designed for e-commerce storesHelpdesk / customer support software
Origin
Started as a Chrome extension designed to help users write emails faster with automation
Platforms
Unified omnichannel inbox covering Email, Chat, SMS, WhatsApp, Instagram, and FacebookGoogle Cloud Platform infrastructureCloud-based helpdesk (no hardware to manage, accounts created online)Single app for customer conversationsCompatible AI tools: Claude, ChatGPT, Cursor, and any other MCP-compatible clientDeep Shopify integration that pulls customer and order data into support conversations
App stores and other links
Adoption notes
DeploymentIntegration enabled via the Gorgias account under Integrations · MCP server endpoint: mcp.gorgias.com/mcp?gorgias_subdomain=YOUR-SUBDOMAIN (replacing YOUR-
LicenseNot disclosed by source
Model supportNot disclosed by source
Data controlEnterprise tier includes SSO (SAML), audit logs, SCIM provisioning, custom DPA or MSA, and · SOC 2 Type II Certification · HIPAA Compliance · SSO for Google & Microsoft 365 · Continuous encrypted backups
Learning curveIntermediate
Primary use casesTurning browsers into buyers with AI-driven conversations, Automating routine support inquiries, Unified omnichannel customer support across email, chat, SMS, WhatsApp, Instagram, and Fac, FAQ page creation and self-service ticket deflection, Ecommerce customer experience automation, Turn browsers into buyers and automate routine support from one unified platform trained o, Customer support / customer experience automation with an AI Agent and unified Helpdesk in, Phone support for e-commerce customer service, Monitoring return requests by channel (e.g., phone vs. Facebook Messenger), Enhancing support service for ecommerce merchants, Turning customer support into a revenue generator, Multichannel customer service and AI-powered customer experience, Promotional SMS campaigns including product links, images, and Shopify discount codes
What to verify before adopting
- Overage ticket fees: $0.40 per ticket on Starter and Basic; $0.36 per ticket on Pro and Ad
- Bug bounty program is currently paused and not accepting submissions
- Requires a Gorgias paid plan and an active subscription to an MCP-compatible AI tool; AI A
- Currently in open beta, open to all paid plan customers
Evolution and major updates
Research in progressGorgias timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
16 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 1gorgias.com 15 facts · 3 answers · Official site
- 2gorgias.com/pricing 12 facts · 6 answers · Pricing
- 3gorgias.com/security 12 facts · 2 answers · Security
- 4gorgias.com/blog/faq-example 9 facts · 4 answers · Official site
- 5gorgias.com/blog/new-integration 11 facts · 2 answers · Official site
- 6gorgias.com/product/sms 13 facts · Official site
- 7gorgias.com/about-us 12 facts · Official site
- 8gorgias.com/product-announcement/summer-2026-release 12 facts · Official site
- 9gorgias.com/customers 6 facts · Official site
- 10gorgias.com/blog 1 fact · 2 answers · Official site
- 11gorgias.com/blog/big-commerce-api 1 fact · 1 answer · Documentation
- 12gorgias.com/blog/ai-agent-pricing Pricing
- 13gorgias.com/blog/gorgias-plan Official site
- 14gorgias.com/blog/kustomer-pricing Pricing
- 15gorgias.com/blog/reamaze-pricing Pricing
- 16gorgias.com/blog/zendesk-pricing Pricing
Research status120 substantive facts · 16 source pages · quality score 95/100
Connected directory
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