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Dotdigital is a cross-channel marketing automation SaaS platform unifying customer data across email, SMS, WhatsApp, web, and push channels. It offers AI-powered segmentation, product recommendations, journey automation, 200+ integrations, and developer APIs serving 4,000+ brands in 200+ countries.
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Cross-channel marketing automation platform for personalized email, web, and mobile campai · Model Context Protocol (MCP) server that lets AI tools access Dotdigital data · Communications API for SMS, WhatsApp, email, in-app and web messages with 99.99% API uptim · SMS and WhatsApp messaging reach across over 220 countries
Cross-channel marketing automation platform Turn marketing data into personalized campaigns that wow customers across all channels.
Used by 4,000+ brands
Why 4,000+ brands use Dotdigital for their marketing automation
Building automated customer journeys such as cart recovery emails and SMS offer reminders · Email, SMS, and personalization marketing · WhatsApp messaging to contacts
Build customer journeys that trigger relevant messages. From timely cart recovery emails to SMS offer reminders, and everything in between.
Integrates with e-commerce platforms and CRMs · 200+ integrations including CRM, store, and website data sources · SFTP ingestion of Wi-Fi login data and daily survey responses to match anonymous attendees · Direct first-party audience sync to Meta and Google paid media platforms
Dotdigital Integrates with key business systems, such as e-commerce platforms and CRMs
Infrastructure hosted on Microsoft Azure and Google Cloud Platform · Cloud-based SaaS · Multi-account management that lets a small team manage many brands/venues from one platfor · Parent-child account set-ups, cross-account analytics, single sign-on (SSO), and support f
Our infrastructure is hosted on Microsoft Azure and Google Cloud Platform.
ISO 27001-certified Information Security Management System (ISMS) · ISO 27701 certification for Privacy Information Management, validated by UKAS-accredited b · ISO 14001-certified Environmental Management System; carbon neutral with 100% renewable en
We've implemented robust measures to keep your data safe, including an ISO 27001-certified Information Security Management System (ISMS) that identifies and manages risks to confidentiality, integrity, and availability.
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HTTP 200 verified twice
Dotdigital: Cross-channel marketing automation platform
Cross-channel marketing automation platform for personalized email, web, and mobile campai · SaaS marketing platform · Communications API for SMS, WhatsApp, email with 99.99% API uptime across 220+ countries
Cross-channel marketing automation platform for personalized email, web, and mobile campaigns
Model Context Protocol (MCP) server that lets AI tools access Dotdigital data
Communications API for SMS, WhatsApp, email, in-app and web messages with 99.99% API uptime
SMS and WhatsApp messaging reach across over 220 countries
Building automated customer journeys such as cart recovery emails and SMS offer reminders triggered by behavioral, order, and preference data
ISO 27001-certified Information Security Management System (ISMS)
ISO 27701 certification for Privacy Information Management, validated by UKAS-accredited body Alcumus ISOQAR
ISO 14001-certified Environmental Management System; carbon neutral with 100% renewable energy
Infrastructure hosted on Microsoft Azure and Google Cloud Platform
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
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These tools share a workflow, capability or audience with Dotdigital. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Customer data stored in regional locations including EU (Microsoft Azure North/West Europe and Sweden; Google Europe), US (Azure Central US and East US 2; Google Americas), and Australia (Azure Australia East/South East; Google Sydney)
24/7 live chat support, dedicated onboarding, and a dedicated Customer Success Manager (CSM)
SaaS marketing platform
Marketing automation for creating, testing, and sending data-driven automated campaigns
Integrates with e-commerce platforms and CRMs
Cloud-based SaaS
Email, SMS, and personalization marketing
WhatsApp messaging to contacts
AI-powered product recommendations (e.g., "People Like You Buy", "People Like You Browse")
AI used to support internal business operations
Used by 4,000+ brands
United Kingdom and European Economic Area, regulated under the Data Protection Act 2018 and GDPR
Part of the Dotdigital Group; EEA representative is Dotdigital B.V. and UK representative is Dotdigital EMEA Limited
Maintains a presence on Facebook, X, and Instagram
Generative AI to create and recommend concise SMS and email marketing messages for different audiences
Customer Data Platform that unifies customer data from CRM, store, website and other sources into a single updating profile
Built-in AI and lookalike audiences tools that refine targeting and uncover personalization insights
Cross-channel marketing across email, SMS, WhatsApp, and the web
WinstonAI personalization feature that can incorporate personalization within email sentences, not just subject lines
Fresh Relevance advanced personalization platform for product recommendations and dynamic content
Drag-and-drop email builder with branded templates and reusable widget library
200+ integrations including CRM, store, and website data sources
SFTP ingestion of Wi-Fi login data and daily survey responses to match anonymous attendees
Direct first-party audience sync to Meta and Google paid media platforms
Multi-account management that lets a small team manage many brands/venues from one platform, with easy duplication of segments, content and programs across accounts
Website personalization via SmartBlocks
Real-time behavioural personalization using browsing and cart data
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