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AI assistants · Tool
Crisp
ResearchedCrisp is an all-in-one AI-powered multichannel messaging platform for customer support, featuring the AI support agent Hugo. Founded in 2015 and headquartered in Nantes, France, Crisp serves 600,000+ users and 10,000+ companies with shared inbox, ticketing, knowledge base, and integrations across WhatsApp, Messenger, Instagram, and email.
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In one minute
Start here for the decision-making essentials: what Crisp does, who it is for, how it is accessed, and the first-party sources behind this profile.
Pricing4 options
Free plan available (Free Forever) for solopreneurs and entrepreneurs, with 2 seats and no
Mini plan at $45 per month per workspace for early-stage companies, with 4 seats and $5 in
Essentials plan at $95 per month per workspace for small companies, with 10 seats and $25
14-day free trial available for every plan with full feature access
Platforms
Web
API accessNot public
Founded2015
AvailabilityWeb / remote
LicenseProprietary
Best suited to
Source-backed fit Solopreneurs and entrepreneurs seeking a free customer support tool Early-stage companies wanting shared inbox and basic AI credits Small companies requiring a full-featured customer support platform Businesses of all sizes needing AI-first multichannel customer support E-commerce shops using Shopify needing shopper support Trusted by 10,000 companies of all sizes
Decision support
6 sourced answersCommon questions and adoption checks
Short answers to the questions buyers and builders commonly ask about Crisp. Each answer cites the shared ledger below, where every source is listed once.
01What does Crisp say it can do?
All-in-one AI-powered multichannel messaging platform for customer support · AI-powered support agent called Hugo, part of an AI-first customer support suite · Public status page for monitoring systems and communicating incidents · Real-time system monitoring with instant alerts during network downtimes
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform
02Who is Crisp intended for?
Trusted by 10,000 companies of all sizes · 600,000+ users connected across continents; company is positioned as serving businesses of
Trusted by 10,000 companies of all sizes
03What use cases does Crisp describe?
AI customer support, including AI agents, shared inbox, knowledge base, and ticketing · Incident management and outage communication (partial or total outage handling) · AI-first customer support suite · AI-first customer support for companies that want to improve customer interactions across
AI Helpdesk Give superpowers to your teams and customers.
04What pricing information is available for Crisp?
Free plan available (Free Forever) for solopreneurs and entrepreneurs, with 2 seats and no · Mini plan at $45 per month per workspace for early-stage companies, with 4 seats and $5 in · Essentials plan at $95 per month per workspace for small companies, with 10 seats and $25 · 14-day free trial available for every plan with full feature access
Free For solopreneurs and entrepreneurs. Your first shared inbox. Free Forever Use Crisp for free Key features included: Website chat widget Engage with visitors directly on your website. 2 seats included No AI credits included
05What integrations does Crisp document?
No-code AI Agent builder with templates and import support for PDFs and website crawling · Omnichannel inbox supports WhatsApp Business, Instagram DMs, SMS, Line, and Viber · Third-party integrations spanning Automation, CMS, CRM, Marketing, Messaging, Team-work, a · Shopify integration for e-commerce shopper support
Create an AI Agent workflow, using our no-code AI Agent builder or browse through our library of templates
06How can Crisp be deployed or accessed?
Data stored in Europe, with Amsterdam, Netherlands used as processors for core infrastruct
At Crisp we focus on having your data stored in Europe. Therefore, we love to use Amsterdam, Netherlands, as processors for our core infrastructure
Ledger citation[6] crisp.chat/en/privacy
Decision guide
AI assistantsCapabilities and operating fit
This profile connects the jobs Crisp is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Common use cases
- AI customer support via the Hugo AI support agent
- Multichannel messaging across WhatsApp, Messenger, Instagram, email, SMS, Line, and Viber
- Shared inbox collaboration and ticketing workflows
- Knowledge base publishing and help center content
- Incident management and outage communication via public status page
- Real-time system monitoring with instant downtime alerts
Topics mapped
Verified capabilities
- All-in-one AI-powered multichannel messaging platform for customer support
- AI-powered support agent called Hugo, part of an AI-first customer support suite
- Public status page for monitoring systems and communicating incidents
- Real-time system monitoring with instant alerts during network downtimes
- AI-powered support agent
- All-in-one multichannel customer messaging platform with an AI-powered support agent (Hugo
- AI support agent named Hugo
- All-in-one multichannel customer messaging platform with a shared inbox, AI chatbot, CRM,
Recorded integrations
No-code AI Agent builder with templates and import support for PDFs and website crawlingOmnichannel inbox supports WhatsApp Business, Instagram DMs, SMS, Line, and ViberThird-party integrations spanning Automation, CMS, CRM, Marketing, Messaging, Team-work, aShopify integration for e-commerce shopper supportDeveloper Hub (Crisp Unleash) for integrations and apps
Intended audiences
Access signals
- Pricing model
- Free plan available (Free Forever) for solopreneurs and entrepreneurs, with 2 seats and no · Mini plan at $45 per month per workspace for early-stage companies, with 4 seats and $5 in · Essentials plan at $95 per month per workspace for small companies, with 10 seats and $25 · 14-day free trial available for every plan with full feature access
- API
- Not publicly listed
- Source links
- 8 recorded
Source-backed
Updated July 22, 2026Verified facts
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
The AI Customer Support Platform for Every Business - Crisp
Founded in 2015 · Headquartered in Nantes, France (2 Boulevard de Launay, 44100) · Operated by Crisp IM SAS, a French limited company (SIREN 833085806)
All-in-one AI-powered multichannel messaging platform for customer support
AI customer support, including AI agents, shared inbox, knowledge base, and ticketing
Trusted by 10,000 companies of all sizes
Deploys AI agents across Web chat widget, WhatsApp, Messenger, Instagram, and email (plus 8 other messaging channels)
No-code AI Agent builder with templates and import support for PDFs and website crawling
View 32 more verified facts
Free plan available (Free Forever) for solopreneurs and entrepreneurs, with 2 seats and no AI credits
Mini plan at $45 per month per workspace for early-stage companies, with 4 seats and $5 included AI credits
Essentials plan at $95 per month per workspace for small companies, with 10 seats and $25 included AI credits
14-day free trial available for every plan with full feature access
AI-powered support agent called Hugo, part of an AI-first customer support suite
Omnichannel inbox supports WhatsApp Business, Instagram DMs, SMS, Line, and Viber
Public status page for monitoring systems and communicating incidents
Real-time system monitoring with instant alerts during network downtimes
AI-powered support agent
Hugo (AI support agent teammate)
Incident management and outage communication (partial or total outage handling)
14 days free trial with all Crisp features, no card required
Crisp is operated by Crisp IM SAS, a French limited company (SIREN 833085806)
2 Boulevard de Launay, 44100 Nantes, France
All-in-one multichannel customer messaging platform with an AI-powered support agent (Hugo)
Data stored in Europe, with Amsterdam, Netherlands used as processors for core infrastructure
Business model funded by user subscriptions
AI support agent named Hugo
AI-first customer support suite
Third-party integrations spanning Automation, CMS, CRM, Marketing, Messaging, Team-work, and Other categories
Developer Hub and Chat SDK offered for developer integration
Shopify integration for e-commerce shopper support
Free trial available
All-in-one multichannel customer messaging platform with a shared inbox, AI chatbot, CRM, ticketing, campaigns, analytics, knowledge base, status page, chat SDK, help center, and an AI-powered support agent (Hugo).
AI-first customer support for companies that want to improve customer interactions across channels.
2015
Nantes, France
600,000+ users connected across continents; company is positioned as serving businesses of varying sizes needing customer support tooling.
AI-first customer support suite including Hugo
AI support agent teammate (Hugo)
Widget, AI Chatbot, CRM, Shared Inbox, AI Campaigns, Analytics, Knowledge, Ticketing system, Status Page, Chat SDK, Help Center
Developer Hub (Crisp Unleash) for integrations and apps
Practical capabilities
8 documented areasWhat it helps with
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
AI customer support via the Hugo AI support agent
Multichannel messaging across WhatsApp, Messenger, Instagram, email, SMS, Line, and Viber
Shared inbox collaboration and ticketing workflows
Knowledge base publishing and help center content
Incident management and outage communication via public status page
Real-time system monitoring with instant downtime alerts
No-code AI agent creation with PDF and website crawling imports
Shopify-based e-commerce shopper support
Availability
Source checkedWhere it runs and where to get it
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
Cost / license
Free plan available (Free Forever) for solopreneurs and entrepreneurs, with 2 seats and no · Mini plan at $45 per month per workspace for early-stage companies, with 4 seats and $5 in · Essentials plan at $95 per month per workspace for small companies, with 10 seats and $25 · 14-day free trial available for every plan with full feature access
Platforms
Deploys AI agents across Web chat widget, WhatsApp, Messenger, Instagram, and email (plus Developer Hub and Chat SDK offered for developer integration
Adoption notes
DeploymentData stored in Europe, with Amsterdam, Netherlands used as processors for core infrastruct
LicenseNot disclosed by source
Model supportHugo (AI support agent teammate) · Hugo (AI support agent)
Data controlNot disclosed by source
Learning curveIntermediate
Primary use casesAI customer support via the Hugo AI support agent, Multichannel messaging across WhatsApp, Messenger, Instagram, email, SMS, Line, and Viber, Shared inbox collaboration and ticketing workflows, Knowledge base publishing and help center content, Incident management and outage communication via public status page, Real-time system monitoring with instant downtime alerts, No-code AI agent creation with PDF and website crawling imports, Shopify-based e-commerce shopper support, AI customer support, including AI agents, shared inbox, knowledge base, and ticketing, Incident management and outage communication (partial or total outage handling), AI-first customer support suite, AI-first customer support for companies that want to improve customer interactions across, AI support agent teammate (Hugo), Step-by-step playbook to build AI support agents climbing from 30% to 60% automated resolu
What to verify before adopting
Evolution and major updates
Research in progressCrisp timeline
A concise history of software releases and material product changes. Events appear only when a dated source supports what changed.
Scheduled for research
Building a reliable release history.
This profile is being checked for dated releases and material product changes. Nothing appears here until the exact date and event can be verified from a recorded source.
Dated event Short explanation Original source
Citation ledger
8 unique pagesRecorded sources
Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
- 1crisp.chat/en 9 facts · 4 answers · Official site
- 2crisp.chat/en/integrations 6 facts · 3 answers · Official site
- 3crisp.chat/en/pricing 6 facts · 3 answers · Pricing
- 4crisp.chat/en/status 6 facts · 3 answers · Official site
- 5crisp.chat/en/about 5 facts · 2 answers · 1 milestone · Official site
- 6crisp.chat/en/privacy 5 facts · 3 answers · Security
- 7crisp.chat/en/blog 6 facts · 1 answer · Official site
- 8crisp.chat/en/careers 6 facts · Official site
Research status47 substantive facts · 8 source pages · quality score 95/100
Connected directory
Semantic matchesExplore related solutions
These tools share a workflow, capability or audience with Crisp. They may complement it rather than replace it, and are not presented as integrations or endorsements.
