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Start with the essentials: Botpress’s public mission, organization type, programs and the recorded sources behind this profile.
Public-interest organization
Botpress is an enterprise-grade AI agent platform for customer support that resolves tickets end-to-end, including refunds and CRM updates. It supports multi-channel deployment, integrates with existing helpdesks, and offers a Botpress for Good discount program for nonprofits.
Read-only public captures of Botpress’s homepage. Screenshots are dated, never live embeds, and open full-screen.
Nonprofit profiles focus on the public information that helps readers understand an organization's role: mission, governance, funding context, programs and reporting.
Short answers to the questions buyers and builders commonly ask about Botpress. Each answer cites the shared ledger below, where every source is listed once.
Enterprise-grade AI agent platform for customer support with no technical ceiling and no p · Platform for building, deploying, and monitoring agentic AI systems · Prompt-based AI agent creation from natural language descriptions with no nodes, flows, or · Multi-step AI agents that take real actions like refunds, account checks, and escalations
Botpress is the enterprise-grade AI agent platform for customer support, with no technical ceiling and no per-seat cost.
Support teams that have outgrown basic deflection tools, from small teams to enterprise
built for teams that have outgrown basic deflection tools
AI agent resolves customer support tickets end-to-end, including refunds, multi-step workf · Automating customer query handling, team communication, and business process automation · AI customer support actions such as issuing refunds, looking up live account data, and upd · AI ticket enrichment that pulls account history, bot logs, prior tickets, and likely root
Most support AI reads your knowledge base and stops. Botpress connects to your systems and takes real action in the same conversation.
Standard Slack API limitations (rate limits, message size restrictions, platform constrain
Standard Slack API limitations apply to the Slack integration in Botpress. These limitations include rate limits, message size restrictions, and other constraints imposed by the Slack platform.
Botpress Viber | $0/month | free prompt-based AI agent builder · Flat monthly fee model rather than per-seat or per-resolution billing · LLM costs pass through at provider rates with no markup
"price":"0","priceCurrency":"USD"
Admin, Files, Tables, and Runtime APIs hosted at https://api.botpress.cloud for workspace · Chat API hosted at https://chat.botpress.cloud, built on top of the Chat Integration for H
Except for the Chat API, all APIs mentioned below are located at the following URL: https://api.botpress.cloud.
This profile connects the jobs Botpress is described as handling with its delivery model, access options and the subjects used to match it to related products in this directory.
Each fact points to a recorded source, making it easy to distinguish verified product information from claims that need checking.
HTTP 200 verified twice
Botpress | The enterprise-grade AI agent platform for customer support
Enterprise-grade AI agent platform for customer support with no technical ceiling and no p · Botpress for Good program offers discounted access for nonprofit organizations, educationa · AI agent resolves customer support tickets end-to-end, including refunds, multi-step workf
Enterprise-grade AI agent platform for customer support with no technical ceiling and no per-seat cost
BusinessApplication (web)
AI agent resolves customer support tickets end-to-end, including refunds, multi-step workflows, account lookups, and CRM/billing updates
Hosted on AWS with automatic scaling and zero maintenance required
Works with third-party LLM providers including OpenAI, Anthropic, and Groq; Enterprise tier offers a private LLM gateway with PII stripping
SOC II certified, GDPR compliant, penetration tested by KPMG
Botpress for Good program offers discounted access for nonprofit organizations, educational institutions, and open-source projects
Community presence on Discord (discord.gg/botpress), YouTube (youtube/botpress), and LinkedIn (linkedin.com/company/botpress)
Botpress Inc.
A concise view of the jobs, capabilities and integrations described in the recorded product sources.
Documented product formats, platforms and official distribution destinations. Availability can vary by region and plan.
A concise history of launches, product changes and company milestones. Events appear only when a dated source supports what changed.
Showing the newest updates and meaningful milestones. Open an entry for its summary and source.
Botpress Desk added AI draft replies, Gmail channel support, guided migration from legacy Email to Cloudflare Email, and typed update callbacks. Billing, CSAT, alias, and autorecharge behavior was corrected, while legacy Email in-place upgrades were deprecated
View source [5]The changelog moved to a new documentation location and began covering Botpress Desk. This update added linked tickets, notification controls, $10 auto-recharge chunks on billing model v4, and SLA notifications.
View source [5]Facts, answers, structured details, milestones and primary resource links cite this shared ledger. Each external page appears once; release tags from the same GitHub project are grouped under one release history.
These tools share a workflow, capability or audience with Botpress. They may complement it rather than replace it, and are not presented as integrations or endorsements.
Platform for building, deploying, and monitoring agentic AI systems
Deploy AI agents that operate reliably with measurable value
Define the future of work with transparent, adaptive, outcome-driven agentic systems
Slack integration enables chatbot to send and receive messages, share updates, handle inquiries, and perform actions in Slack channels
Automating customer query handling, team communication, and business process automation
Organizational, physical, and technical measures to secure personal data; encrypted hosted servers; confidentiality agreements for employees
Operations in multiple countries; End-User data stored on service-provider servers in the United States or customer-determined locations
Compliant with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and/or Swiss-U.S. DPF self-certification program
Email support at [email protected] for privacy and data-subject requests
Standard Slack API limitations (rate limits, message size restrictions, platform constraints) apply to the Slack integration
Prompt-based AI agent creation from natural language descriptions with no nodes, flows, or code
Multi-step AI agents that take real actions like refunds, account checks, and escalations
Reusable Playbooks for specific procedures such as escalating refunds over $500
Conversational learning from real conversations by flagging wrong answers and sending corrections back
Deploys to Webchat, WhatsApp, Telegram, Instagram, Messenger, Slack, and Twilio (voice/SMS)
Botpress Viber | $0/month | free prompt-based AI agent builder
Admin, Files, Tables, and Runtime APIs hosted at https://api.botpress.cloud for workspace and bot management
Chat API hosted at https://chat.botpress.cloud, built on top of the Chat Integration for HTTP interaction with deployed bots
Knowledge base source providers include Linear, GitHub, Confluence, Google Drive, Notion, and Dropbox
Channel and third-party integrations include Slack, Discord, Zoom, WeChat, WhatsApp, Telegram, Messenger, Facebook, Odoo, Postmark, Airtable, Salesforce, Kommo, Google Sheets, Zendesk, HubSpot, LinkedIn
Supported AI models include Claude Opus 4.7, Claude Opus 4.5, Qwen3 8B, Gemini 2.5 Pro/Flash-Lite, Gemini 3.1 Pro/Flash-Lite, Grok 4.1 Fast, Grok 4.20, GPT 5.4, Sonnet 4.6, Opus 4.6
AI customer support actions such as issuing refunds, looking up live account data, and updating records inside the conversation
AI ticket enrichment that pulls account history, bot logs, prior tickets, and likely root cause before an agent opens a ticket
Connects on top of existing helpdesks (Zendesk, Intercom) via OAuth without requiring migration
Connects to billing platforms, CRMs, and order management systems via API or existing integrations
Validates inputs and policy conditions before executing actions, with non-qualifying requests escalated to a human agent
Detects the language of each incoming ticket and supports language-aware routing to language-matched agents
Most teams are in production within 3 to 5 days, with done-for-you implementation offered
